Why a Nurse Works at a Type B Support Office | The "Role I Found" Between Healthcare and Welfare

Hello, I'm Miya (@employment38).

I work in marketing at a Type B continuous employment support office in Sapporo.

This time, I'm not writing about know-how,
but about my own story.

I get asked this occasionally.

When I introduce myself and people see my "Registered Nurse" qualification,
they are sometimes surprised and ask,
"Wait, aren't you supposed to be at a hospital?"

I'd like to properly answer that question this time.

How I ended up at a Type B continuous employment support office,
and why I am promoting "Welfare x AI/Web" here.

It might be a bit long,
but I would be happy if you could stick with me.

The "Anxiety After Discharge" I Felt as a Nurse

I hold a Registered Nurse license.

When I was working as a nurse,
there was something that bothered me.

While they are hospitalized, I see them every day,
check their physical condition,
support their medication,
and make plans for their discharge.

But from the day they are discharged,
my connection with them is severed.

• "Are they taking their medicine properly?"

• "Has their daily rhythm fallen apart?"

• "Have they found a job?"

Even while thinking these things,
as long as I am in a hospital,
I cannot support their life after discharge.

The next time I see them is
when they get sick and are readmitted—.

I wanted to know about "post-discharge support"

What I was curious about was
the lives of patients, especially those with mental illnesses,
after they were discharged.

Even if they are somewhat stable while hospitalized,
many people find their daily rhythms disrupted
or end up isolated
once they return to society after discharge.

"What is post-discharge support
actually like?"

When I decided to return
to the world of medicine, nursing care, and welfare,
that question led me toward the world of welfare.

As I researched welfare,
I learned about the Type B Continuous Employment Support system.

I thought, "Ah, this is it."

A place to support
the "daily life after discharge"
that I couldn't be involved with at the hospital.

Here,
I might be able to utilize my experience
as a nurse in some way.

Things that surprised me when I came to the welfare field

Having actually jumped into the field of employment support,
there are a few things that surprised me.

The first thing that surprised me
was the "strength" of the users.

When I was at the hospital,
I met them as "patients,
so there was a part of me that inevitably viewed them
through the filter of "this person is in poor health."

However, the users I meet at the Type B office
are building their lives in their own way
while living with disabilities or illnesses,
coming to the facility, and working on tasks.

Even though it's obvious,
I feel like I didn't see it properly
when I was at the hospital.

Another thing that surprised me was the "lag in IT adoption"

I will write this honestly.

Another thing that surprised me
when I came to the welfare field
was the delay in IT adoption.

• Handwritten records still remain

• Information sharing is done via whiteboards and word of mouth

• There is a website, but it hasn't been updated in years

• "I'm not good with computers" is accepted as the norm

I have 15 years of web experience
and have also worked in the IT industry,
so I was honestly surprised by this gap.

However, this
is not meant to criticize the welfare field.

The essence of welfare work
is facing people directly.
The time spent facing a computer
should be as little as possible.

However,
it is precisely to reduce the time spent facing a computer
that IT and AI should be used,
but that idea has not yet permeated the workplace.

That is what I felt
when I started working on "Welfare x AI/WEB"
as a starting point.

The moment my 15 years of web experience came to life in welfare

My career is a bit unusual.

While holding a nursing license,
I have also been doing web work for over 15 years.
SEO, site production, and marketing.
And for the past three years, I have also been focusing on the use of AI.

When I came to the welfare field,
at first I wondered, "Is there even a place where my skills can be useful?"

But in reality, there were many.

I improved the facility's website
and inquiries for tours increased.

Using Gemini and NotebookLM,
I was able to shorten the time spent on paperwork.

Using Typeless,
I became able to create drafts of reports using voice.

Standing in the field of welfare
as the "web person" and "AI person."

I have recently come to think
that this might be a role
that only I can fulfill.

Sometimes a nurse's perspective is useful

My experience as a nurse
proves useful in unexpected situations.

Being able to notice changes in a user's physical condition.
Being able to understand their medication status.
Being able to catch
abnormalities in vital signs at an early stage.

Type B support centers
are not required to have a nurse on staff.
However, many of the users
have mental illnesses or physical challenges.

Being able to view minor changes in physical condition
not from the perspective of a support worker,
but from the perspective of a healthcare professional.

I believe this is the meaning
of me being a nurse.

What I value in my current work

I cannot say anything arrogant.
I am still inexperienced in the field of welfare.

But there is one thing
that I value.

As I wrote in my second article,
we sometimes unconsciously think,
"It's too early for this person"
or "This will probably be difficult for this person."

But when we actually try it,
they can often do more than we imagined.

The job of us support workers
is not just to "help with what they cannot do."

It is to "try things together
that they might be able to do."

Both AI and the web
are merely tools for that purpose.

Future goals

What I want to do with this note
is clear.

It might sound like an exaggeration, but
I truly believe this.

In the welfare industry, where labor shortages are becoming critical,
continuing to run operations
without the help of technology
will eventually reach its limit.

However, just saying "Let's introduce AI"
doesn't resonate with the front lines.

That is why I will
continue to share
"practical AI and Web information that can be used in welfare settings starting today"
through this note and X.

I won't use difficult technical jargon.
I won't introduce expensive tools.
I will only share things that can be started with just a Google account.

Notice

In this note,
I share information that can be used immediately in employment support settings
with the theme of "Welfare x AI/Web."

Previous articles can be found here
↓

Part 1
[Copy-Paste OK] How to save time on welfare paperwork with Gemini

Part 2
I want to introduce AI, but it doesn't resonate with staff | How to overcome the "it's too early" barrier at a Type B support office

Part 3
The complete procedure for drafting individual support plans with AI

Part 4
Not getting enough tour applications? | SEO strategies for Type B support office websites

Part 5
Shorten welfare meetings by 30 minutes! | How to automatically create minutes with Typeless x NotebookLM

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[About Me]

Practicing and sharing AI x Web utilization for welfare and employment support offices.
I am a registered nurse who transitioned to the web industry and am now struggling as a marketing lead for employment support.
I am also publishing content on how to halve workloads using Claude, Gemini, NotebookLM, and Typeless, as well as methods to increase tour applications through Web x SEO.

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