This is why customers don't leave

Thank you as always! This is Kaiun-san.
Looking forward to working with you again today! 😊

A person's feelings toward others can change over the smallest things. For those in business, this can become a very, very important tool.

Even with a single phone call, it is possible to turn someone into your fan immediately depending on how you answer the phone.

I want you to imagine something here.

Here we go.
Your computer suddenly started acting up today.
While you were wondering what to do, you remembered a computer shop you occasionally use.

So, you called that computer shop to request a repair.

Shop: "Hello,Mr./Ms. [Name],thank you for your business!"
How would you feel if they answered the phone like that?

Mr./Ms. [Name]is your name.
In other words, the shop staff said your name before you even introduced yourself.

How did that make you feel?
Has anyone ever called you by your name the moment you called somewhere?

This is the most important point of all.

If you called somewhere and they said, "Thank you for your business, Mr./Ms. [Name]!", wouldn't you be surprised?

You would definitely think, "Oh, this person has properly registered my information."
You feel a connection, don't you?

And it makes you very happy!
You decide that this is the only shop for you and become a fan.

Kaiun-san registers the phone numbers of all customers on the customer list in his mobile phone's contact list.

So, when the phone rings, I know immediately who it is, and I answer,
"Hello Mr./Ms. [Name], thank you for your business!"

When I do that, I can hear the joy in the other person's voice.

Just by answering the phone this way, customers will never leave you.
They will keep coming back again and again.

That is because they have become your fans.

Also, there is the aspect that people are happy when their names are called. Isn't that true for you as well?

It is important to try doing things that make you happy when others do them for you.
This is something you can start doing from this very moment.

Please give it a try.
Narihiko Kaiun

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