[My Work] An Incident During New Social Insurance Enrollment Procedures [Labor and Social Security Attorney Work / Pension Office]

Not only those of us who are independent labor and social security attorneys, but also those engaged in human resources and labor-related work, perform various document preparation, procedures, and government agency dealings every year.

Regarding these procedures, electronic applications are gradually becoming more common, but I believe that those who want to receive receipt stamps on documents, like myself, still perform procedures at government office counters.

This time, I would like to write about an incident I actually encountered a little while ago during a new social insurance enrollment procedure (at the Pension Office).

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One of my tasks is assisting with new company establishment.

The content involves creating systems for company operations, and in that process, performing procedures such as new enrollment for labor insurance and social insurance.

This time, it is a story about when I performed the new social insurance enrollment procedure.

1. First counter visit

Counter: "The submission timing is late, so to complete this procedure, you will need XX in addition to the standard documents."
Me: "I see, that document is indeed necessary... However, I might not have XX, so would it be difficult to substitute it with YY?"
Counter: "That would also be fine."
Me: "Understood. Then I will bring YY next time."

2. Second visit (The person at the counter was different from the first time)

Me: "Hello. (Submitting documents)"
Counter: (After checking documents) "Do you not have XX?"
Me: "Last time, I was told that YY would be fine instead of XX, so I didn't bring it."
Counter: "Please wait a moment."

~ About 20 minutes passed ~

I was reading a novel I brought with me while waiting, but it was taking so long that I was starting to get a little irritated.

~ Another 20 minutes passed ~

Counter: "Thank you very much for waiting. As it turns out, XX is necessary."
Me: "(Huh? That's the conclusion after making me wait this long?... Inner voice).
Last time, I was told that YY would be fine...? (In a stronger tone of voice)"
Counter"I couldn't confirm who said that, so... (mumbling)"
Me: "(There it is! This excuse. When this comes out, it's a sign that it's absolutely impossible).
Understood. Then I will bring XX next time, but are you absolutely sure that will be fine!? (In a lower tone of voice...)"

3. Third visit

I never thought I would have to visit three times for a basic procedure like 'new social insurance enrollment,' so I displayed a quite unhappy demeanor on the third visit.

Despite that, they said something like, 'Regarding this document...', so I ended up saying in a quite strong tone, 'Last time, you said this would be fine!?'

Well, perhaps that paid off, as the procedure was completed without any issues.

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Regarding this incident,

"The counter staff said no, so why are you getting so angry? Why don't you just submit new documents?"

Some people might feel that way.

Also, those who read my Note articles might be able to imagine this, but since my own nature is "easygoing and laid-back," I almost never get angry or raise my voice.

(I have been working as a Labor and Social Security Attorney for over 10 years, and I think I have only raised my voice like this about two or three times.)

However, this incident was a very important issue (as a freelancer).

Among the documents to be submitted, there are some that I do not create myself, but rather request the client to create.

Regarding that, if I tell them, "The documents are fine as △△," and then it turns out that is wrong,

it means I lied = it involves my credibility.

There is a high risk of that happening.

When I spoke to the client about this incident, thankfully,

P206-san, that's true, isn't it? Government offices keep changing what they say, they don't apologize, and they don't admit their mistakes, do they? Haha.

They were able to understand, and since we are still on good terms, it did not become a major issue.

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I am sure many of you who have read this article also feel that,

building a relationship of trust with clients is absolutely essential,

but I hope you understand that, as in this case, there is a possibility of falling into a crisis even when you are completely blameless.

Also, I would like government officials to understand that in private sector work,

time, effort, and trust are very important, so they must take more responsibility for their own statements

when they perform their duties.

As I wrote in the article, there are many good staff members too!

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