Contact Us: Contact, Listening, and Relationship Channels
We want to hear from you. On this page, you'll find Vale's official channels for people living in the communities where we operate, to share suggestions, compliments, complaints, and various requests.
Employees, former employees, and pensioners can also find Vale's official channels for answering questions. Each channel was designed for a specific type of request, but they all follow the same commitment: giving full attention to what you have to say.
Please note: If your question is about recruitment, Vale's passenger train, suppliers, or sponsorship, these topics have their own dedicated section: visit the Frequently Asked Questions page by clicking here.
Photo: José Palma
Photo: José Palma
Alô Vale
This is our dedicated channel for people living in the communities where we operate. We are always ready to listen to you regarding matters related to community relations and cargo and passenger train operations, whether urgent or not.
Telephone
0800 285 7000
Deaf and hard of hearing users
0800 021 99934
Site
Vale.com/rconline
Whistleblower Channel
If your goal is to report a suspicion or violation of our Code of Conduct (such as fraud or harassment), please use our dedicated confidential channel for this purpose.
Photo: Jose Palma
Photo:Gustavo Andrade
Reparation Assistance Center
We maintain a dedicated line to address any matter related to the Brumadinho dam collapse.
Telephone: 0800 031 0831
People Administrative Services
How to reach HR
We are here to support you at every stage of your journey with us. If you have questions about career opportunities, benefits, or any other people management matter, we are ready to help. Our commitment is to ensure that all our employees feel valued, heard, and well-informed.
To guide you in the best way possible and speed up your access, please select one of the options below. We have segmented the portals to ensure you find exactly the tools and documents relevant to your profile.
Employees
Former Employees, Pensioners, and Third-Party Contractors
Contact Us
You can also share suggestions, compliments, complaints, and various requests by filling out our digital form. We look forward to receiving your message, and our team will get back to you shortly with a response.
Before filling out the form, it is worth checking our FAQ page: there you will find quick answers to key topics. Click here to access the page.
Submit your question
In addition to the channels listed above, Vale also provides an online form for submitting suggestions, compliments, complaints, requests, or asking questions.
Frequently asked questions
For general, institutional, or business matters, use the "Contact Us" digital form. There, the company receives compliments, criticism, and suggestions about our operations. Each message is reviewed, and Vale's team responds as soon as possible.
If you live near mining operations or railways, the ideal channel is Alô Vale. Vale provides the toll-free number 0800 285 7000 to handle community requests, questions about train movements, and local emergencies. For the hearing impaired, the number is 0800 021 9934.
Vale maintains a dedicated center to handle all matters related to Brumadinho reparations and compensation. Service is provided by phone at 0800 031 0831. This channel was created to offer specialized support and prompt responses to those affected.
To open a ticket with HR, you need to send an email with your personal information.
Visit the "People Administrative Services" section on this page for further guidance.
No. "Contact Us" is a channel intended exclusively for relationship management, questions, and complaints about Vale's services. To report ethical violations, fraud, or inappropriate behavior with guaranteed anonymity, the Reporting Channel should be used instead.
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IP Address: 172.71.28.194
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