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Handling Leave-at-Door Deliveries using Yamato Transport's EAZY and Japan Post's Designated Location Direct

2026年4月10日 15:39

📦 Leave-at-Door Delivery Support: Summary for the 3 Major Malls

1. Rakuten Ichiba (Logistics Reform in Progress)

Rakuten has lifted the ban on "leave-at-door delivery at all stores" as of the end of 2025, and convenience is currently being accelerated.

System Support: It is possible to import the buyer's designated location and automatically reflect it in the shipping email.
Yamato Transport (EAZY): Requires a dedicated contract and management via a separate account. Issuing for mixed malls is not possible.
Sagawa Express: Can be handled in the product name field of "e-Hiden III," but there are cases where manual application of a leave-at-door sticker is required.
Japan Post: Customization of dedicated CSV output for "Designated Location Direct" is mandatory.

2. Yahoo! Shopping (Strength in Automatic Integration)

There is a mechanism to reduce the burden on the store side through strong system integration with Yamato Transport.

Yamato Transport (EAZY): By using Yahoo's "Delivery Company Status Integration," the designated location is automatically notified to the delivery company just by uploading the tracking number (operation without customization is also possible).
Sagawa Express: Similar to Rakuten, handled by displaying the location in the product name field.
Common: For all delivery carriers, signing a special agreement regarding leave-at-door delivery is mandatory.

3. Amazon (Self-Shipping is "Optional")

There is a clear difference in temperature between Amazon's "FBA (Warehouse Shipping)" and "Self-Shipping."

Store Shipping (Self-Shipping): No obligation to support.
- Although order data includes location information, Amazon's policy is not to guarantee "leave-at-door delivery troubles for store shipments."
- Since the store must bear the risk (loss/damage) in the event of trouble, careful consideration is required.

💡 [2026 Edition] Additional Practical Commentary

① Latest Trends in "Leave-at-Door Delivery Trouble Compensation"

Previously, "leave-at-door delivery = risk for stores and delivery companies," but at Rakuten, from 2026, a mechanism has been established where Rakuten will compensate for leave-at-door delivery troubles (such as theft) as part of the "Safe Shopping Service". This allows stores to implement it with lower risk than before.

② Utilization of Unified Management Systems (e.g., GoQSystem)

When using shipping label software (B2 or e-Hiden) directly for Yamato's EAZY or Sagawa's leave-at-door designation, manual tasks such as "re-logging in for each mall" and "processing CSV files" occur.

Currently, major centralized management systems have standardized features such as "one-click output of EAZY-specific CSVs." By utilizing these, you can reduce the "customization costs" mentioned above and significantly shorten operational hours.

3. The Sagawa Express "sticker" issue

In the case of Sagawa Express, it is recommended to not only link data within the system but also physically apply a "drop-off designation sticker" to prevent drivers from overlooking the instruction. Since applying these stickers can become a bottleneck on-site, stores with high shipping volumes should consider switching to "Yamato EAZY," which does not require sticker application.

Conclusion:

If you want to keep costs down, use "Sagawa";if you prioritize operational efficiency and reliability, use "Yamato (EAZY)";and for Amazon self-shipping where you want to avoid risks, the standard strategy in current EC operations is to "not support it."