Case Studies & Customer Stories

Major League Baseball™

Discover how Zoom is helping MLB™ delight fans off the field and set a new standard for customer experience in professional sports.

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How Cricut slashed abandonment rates by 90% with Zoom.

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The key to succeeding in the generative AI era lies in leveraging real communication data.

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Oxfordshire County Council transformed its resident services by replacing outdated legacy systems with Zoom Contact Center, achieving a 55% reduction in wait times.

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Zoom checked all the boxes for Flex: ease of use, reliability, security, performance, and innovation.

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Capital One relies on leading video technology to connect global teams, hire faster, and create new solutions for its customers.

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The Zoom platform helps bring more of WBD’s award-winning entertainment to your devices.

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BNSF implemented a complex migration from on-premises phone to cloud phone — on a tight deadline — improving the employee experience.

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Ritholtz Wealth reduces admin time and uncovers key insights with Zoom Revenue Accelerator.

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How Türk Telekom modernized communications with Zoom.

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Inspiring stories of customer success

Major League Baseball™

Cricut

NEC

Oxfordshire

Flex

Capital One

Warner Bros. Discovery

BNSF Railway

Ritholtz Wealth

Tuerk Telekom

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