OnePlus on Friday finally acknowledged the lack of recent software updates for the OnePlus 5 and the OnePlus 5T, with the company saying it’s still performing tests on a new OxygenOS update to squash a bug related to a communication module.

OxygenOS Product Lead Gary C. said the update is being processed “at the highest priority by the product team,” but the problem still hasn’t been solved. “When we tested this version internally, we found a serious bug related to the communication module,” Gary C. said. “The team evaluates this issue can seriously affect the user experience. Moreover, this issue required a lot of back and forth with communication carrier to solve the problems collaboratively, considerably delaying the release.”

As a result, OnePlus hasn’t been able to issue the next stable OnePlus 5 and 5T version on time. That’s bad news for OnePlus 5 and 5T owners. Ever since the Android 10 stable rollout, OnePlus 5 and 5T owners have complained about a number of issues, ranging from poor battery life to broken EIS. The update has been so problematic that OnePlus themselves doesn’t even list the build for download on its support website. The software release also features outdated security patches (the April 2020 Security Patch Level, to be exact), despite the fact that the 5T is still covered under the OxygenOS Software Maintenance Schedule (the 5T was released on November 2017, so regular software updates ended November 2019 while bi-monthly security updates should continue to November 2020).

While there isn't a timeline for the next update’s release, it’s nice to see OnePlus acknowledge it’s still being worked on. The company also apologized for the lack of communication over the update, which they called a mistake. “We still continue to do our best to solve the bug ASAP and also share the progress with you once we have an update on the release plan,” the company said.

In addition to working on an update for OnePlus 5 and 5T devices, the company is also hard at work finalizing OxygenOS 11 for its more recent OnePlus devices.

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