I have 2 years of experience in Java application support and development. I applied for this role via naukri and the same day I received a call from the HR for initial telephonic round. She sent me a link to apply through career portal and after few days, my interview was scheduled.
Technical Round (Virtual):
The interviewer mainly focused on my experience in application support and debugging skills.
1. Give me your intro, mainly focusing on project experience.
2. Are you based in Navi Mumbai? (in my resume, my location is kolkata but work location is navi mumbai, explained that I recently relocated to my hometown Kolkata and I'm working from there)
3. Why do you want to switch?
4. What kind of issues you worked on?
5. How will you debug an issue? (explained steps for debugging a recent application issue)
6. What type of Spring Boot exceptions are there in your project?
7. Where are tickets logged in your project? (Service now and Jira)
8. Do you have separate ticket queues to monitor?
9. If you open a ServiceNow ticket, what fields you see first?
10. Apart from Resolution SLA, any other SLA?
11. How SLAs are decided in your project?
12. Are you comfortable to work in rotational shift as customer is not decided yet?
13. Any questions you have? (I asked for feedback, he said we're looking for the exact work you've been doing but we have strict SLAs according to priority issues P1, P2, P3, focus on improving debugging)
Verdict:
Selected.
Next day an HR (different from initial shortlisting round) called me informing that I was selected and she had called for final HR discussion. She asked my current and expected CTC, and their offerings. Next she asked my notice period which I told her that it is 90 days. She asked that in initial call, you told 30 days which I never did. (I had mentioned 90 days and that, a payout option is there). Thereafter, the HR who shortlisted me called me 2-3 times to ask me to payout my notice period and ask for early release once offer is rolled out ( they won't give joining bonus though, I agreed to request early release but they didn't even rely and release the offer). Lastly, I asked an update and received a rejection over mail. Apparently, they needed immediate joiners, didn't inform in the first call. Very disappointed with such an experience from a reputed firm.