If you are experiencing issues activating Google Maps Platform credits for your organization, select your specific issue from the options below to review step-by-step instructions:
Option 1: Your organization may not be eligible for Google Maps Platform Credits
If you cannot activate Google Maps Platform credits, your organization may not meet product-specific eligibility requirements.
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Review the eligibility terms outlined in the Google Maps Platform Terms of Service.
- Consult your organization's legal team for clarification regarding eligibility restrictions.
Option 2: You need technical support with your Google Maps Platform Account
If you encounter technical issues setting up or managing your Google Maps Platform account, you can contact the technical support team directly through your Google Cloud console.
- Follow the step-by-step instructions in the Google Maps Platform support guide to submit a support case.
- Sign in with the Google Account associated with your Google Cloud billing setup to access support options.
Option 3: You need general support for Google Maps Platform credits
If you already activated Google Maps Platform credits and need help with usage, billing, or general administrative questions, visit the main product support resources.
- Visit the Google Maps Platform Help Center to search for support articles and account guidance.
- Review technical documentation on the Google Maps Platform documentation page.
