"My computer suddenly broke 💻" - I understand how you feel, but...

This happened at my previous job.
I spent my days working as an in-house IT support specialist.

To be honest, I think the title of IT specialist is a bit of an exaggeration.
In reality, most of my work was just being a general handyman for anything related to computers or the internet.

One day.
I received a call from D (a woman) in the department next to mine.

D: "Well-bee, my computer suddenly broke."

This is a common type of call.

Me: "Oh dear. Could you tell me specifically how it's broken?"
D: "The screen is broken."

Even though I asked for specifics, D gave me an abstract description of the symptoms.

Me: "I see. Could you tell me specifically, what the screen looks like right now?"
D: "There are black lines on it."

It seemed to be a display malfunction.
Since she was in the next department, she was close enough for me to check immediately.
I told her I wanted to take a look myself, and we agreed that D would bring it to my department later.

D: "Well-bee, here it is."

She handed me a laptop.
When I opened it up... sure enough, there were black lines.
No, wait, actually

almost nothing but black lines were visible.

Countless vertical lines were running across the screen.
Just to be sure, I checked the computer for any external damage, but there were no obvious marks.

Me: "This is... when did it start looking like this?"
D: "Just now. Suddenly..."
Me: "Just now..."

It's hard to imagine this kind of phenomenon happening out of the blue.
I can't say it's 100% impossible, but...

Me: "Do you have any idea why this might have happened?"
D: "I dropped it a little bit just now."

I see.
So you dropped it a little bit.
D,

that's the cause right there (lol).

Me: "Ah... was it working fine before you dropped it?"
D: "Yes. It was working."

The probability of that being the cause is getting higher and higher.

Me: "Did this happen after you dropped it?"
D-san: "Yes. It broke."

Yeah, I get it.
Computers are precision instruments.
They are very vulnerable to impact.
If you drop one, it's understandable that it would break like this.

D-san: "I was carrying it in a proper case."

Just putting it in a case isn't enough.
And above all, D-san,

you don't seem to realize

that you broke it yourself...😭

Actually, this D-san was famous for being a bit of a troublemaker.

She would use the company-contracted parking lot for personal use, or use her outside sales duties as an excuse to go on dates with her boyfriend...

D-san: "I'd like to use it as soon as possible if I can. I still have work..."

Yeah.
That's right.
It would have worked if you hadn't dropped it.

There are many things I want to point out, but this is no time to be blaming D-san.
I just need to do my job.
I must resolve this trouble as quickly as possible so that it doesn't cause any further disruption to operations.

Fortunately, the data inside was still intact.
(Checked by connecting to a different monitor)

I was relieved that the worst-case scenario was avoided.

It looks like it's seen some years, so it's better to replace it than to repair it.
There is also a possibility that the impact of the drop damaged the hinge area (the part that supports the opening and closing of the computer, where thin cables pass through) or the motherboard.

Just to be sure, I consulted with a system vendor I'm familiar with, and they had the same opinion.

Me: "It's better to replace this. Please consult with your supervisor, Mr./Ms. XX, about purchasing a new one. I will also contact Mr./Ms. XX."

D-san: "Understood..."

D-san returned to her department, seemingly having reluctantly accepted the reality that although she wanted to use it quickly, there was nothing that could be done. It was decided that D-san would use a desktop PC for the time being, and I would be in charge of the broken laptop.

My supervisor, who was sitting next to me, voiced my inner thoughts.

Boss: "Well, if you dropped your PC, of course it would break suddenly."
Me: "I suppose so..."

A few days later, a brand-new laptop arrived for me.
Once I finish the initial setup and various configurations, I plan to hand it over to D-san.

While I was setting it up, my boss once again voiced my inner thoughts.

Boss: "It's a waste to let D-san use a brand-new PC, isn't it?"
Me: "It really is..."

To reiterate, PCs are precision instruments.
Everyone, please be careful when carrying them around...

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