Everything About 'How to Communicate' to Turn Things Around [Summary for Busy People]

The content introduced this time is a part of 'Everything About 'How to Communicate' to Turn Things Around' by Haruyuki, a communication researcher.Everything About 'How to Communicate' to Turn Things Around』

▪︎About 'How to Communicate' that working professionals should know

1. Use numbers when promoting yourself

To increase specificity, you should add numbers.

In a business setting, numbers are important. You should promote yourself using numbers rather than things that cannot be proven, such as effort, spirit, processes, or consideration.

For example, saying 'my hobby is reading' lacks specificity. By adding numbers, such as 'my hobby is reading, to the extent that I read 10 books a month,' it becomes more persuasive.

2. Report things with the conclusion first

When reporting on matters, start by stating the conclusion.

Also, you must not delay the conclusion, especially when reporting bad news.

Even a polite explanation of the situation will just sound like an excuse, so the more detailed your explanation, the more you will lower your own evaluation.

3. Let's change our perspective

It is best to avoid using negative words as much as possible, both in business and in your private life.

Everything has both a front and a back.

Depending on which side you shine a light on, it can become either negative or positive.

It is recommended to use positive expressions for warnings, requests, and advice, as the way you say things changes how favorably the other person will respond.

4. State the content and required time in advance

To be considerate and avoid making the other person feel uneasy, state the content and required time in advance when consulting with them.

By clearly communicating the content and duration of the consultation, the person being consulted can more easily plan their schedule.

5. Reports should be 90% facts and 10% interpretation

It is enough to simply list the facts first and add a single word of your own interpretation at the end.

To convey facts, report exactly what was said.

If you are unsure whether something is a fact or an interpretation, a tip is to provide numbers when communicating.

▪︎[Conclusion] How you communicate is an important life skill.

We rarely learn the basics of 'how to communicate'.

If you enter the workforce before mastering effective communication, you might lose the trust of others, which is why 'how to communicate' can be called the cornerstone of interaction.

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▪︎Related Summary Articles

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