SYSTEM NOTICE

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Twitch Moderator Reference Guide (PC Version)

うにのれむ@Twitch情報発信note

This note is a reference guide designed for those who have become Twitch moderators, helping you share responsibilities with streamers and easily look up what actions to take based on actual events.
Please use this to help protect the community of the streamer you love.
While you may have your own preferred methods beyond what is in this note, this is a reference guide for those who are completely new to the role. If you have better methods, please feel free to quote this note and introduce them in your own note or article.
Also, this note does not cover the use of any third-party tools.


Utilize Mod View on PC

On the PC version of Twitch, you will perform moderator actions using Mod View.
To access Mod View, click the button at the bottom of the chat box.

In channels where you are a moderator, sword and shield icons will appear at the bottom of the chat box.
Use the shield icon only in emergencies.
You can moderate the stream from the screen accessible via the sword icon.
The PC version of Mod View looks like this,
and you can rearrange the layout of each panel to make it easier for you to manage.

Chat Commands

How to handle a raid

If there is a set rule to shout out the streamer who raided you, send the following command to the chat.

/shoutout

Here is an example of how to use it.

/shoutout [TwitchID]

/shoutout uninorem
Enter it in the chat box like this.

Dealing with trolls

*While there are several methods, I will introduce the simplest one.

How to identify suspicious users in chat

If a user appears in the chat behaving suspiciously, check their profile card.

You can check the profile card by clicking on the user's name in the chat box.
The profile card allows you to see various features, follow information, and the account creation date.
Be especially careful with accounts created recently.
Sometimes, a warning will appear here if the user is frequently banned in other streams.

How to temporarily delete comments

If you click the "⋮" in the top right of Mod View,
there is an option to display buttons that allow you to manage comments
(some people don't enable this for fear of accidental clicks)
When you turn on the display of moderator icons, buttons will appear that allow you to moderate comments with a single click.
Once the buttons are enabled, they will appear next to the viewer's name.
From left to right, they are: Ban, Timeout, Warn, and Delete.

To delete a single comment as a moderator from a PC, use the trash can button on the far right.

Sending a warning to an offensive viewer's comment

Moderators can send warnings to viewers in accordance with channel rules.

You can send a warning using the warning icon, which is the second one from the right.

Warnings can be sent based on channel rules, and moderators can include a reason when sending them.

Moderators can specify the violated chat rule when issuing a warning.
This is how it appears from the viewer's side.

Timing out users for spamming or multiple violations

This is a useful timeout command for when spam or multiple violation comments occur.
It is best to issue timeouts from the profile card.
Additionally, all comments from that user for the current stream will be deleted when they are timed out.

When you click on a listener's name, their profile card will appear in the Community section of the Moderator View.
On the profile card, you can issue a timeout from the area circled in red.
You can also specify the duration of the timeout yourself.

How to ban a viewer

When you click on a listener's name, their profile card will appear in the Community section of the Moderator View.
A ban button will appear at the bottom of the profile card; this is what is known as a ban.
Depending on your settings, you can also prevent banned users from watching the stream.
The feature to prevent banned users from watching the stream
is located in the Moderation settings of the Creator Dashboard.
This setting can also be changed by moderators.

Feature for hearing from banned users

When you ban a viewer, you may occasionally receive an unban request.

Unban requests can be viewed by both moderators and the streamer.
An unban request is for a banned viewer to appeal to the moderators.
It is the last resort for contact in case a moderator or someone else banned them by mistake.

Emergency response

Emergency response when a streamer is being spammed

When a streamer is targeted by a single viewer spamming messages, in most cases, it is handled by a timeout or a ban.

Timeouts and bans can be performed from the
buttons such as 'Restrict' or 'Ban' on the profile card.
When you perform a timeout or ban, the spam messages sent by that user will be deleted.

When targeted by spam from multiple accounts
If you encounter spam, go to the moderator settings and add the terms to the channel's blocked terms list.

Click the streamer's icon in the top left and go to the moderator settings.
Find the section labeled AutoMod and Message Filtering.
Look for the section called Blocked Words and Phrases.
You can add words to block from here.
This is often used to block the site names of viewer-count-boosting bots that are trending at the time, or
to block offensive language.
You will encounter this quite often when you have 5-20 concurrent viewers and are just starting your streaming journey.

Emergency response when a streamer is targeted by follow bots or comment bots

It is not uncommon for a streamer to be targeted by multiple comment bots.
If you are hit by bot attacks from multiple accounts, enter Shield Mode immediately.
This is a feature that temporarily significantly increases the requirements for commenting and following on the streamer's channel.

In Moderator View, it is located at the top.

While Shield Mode is very effective at defense, it also restricts comments from regular viewers. Use it only when you are truly in trouble due to multiple bot attacks.

Shield Mode is applied by pressing the shield button and then turning on the radio button in the top left.
By enabling Shield Mode, you can add words or phrases that are causing trouble at that moment, and you can also review the bots caught by those phrases in bulk.

Also, assistant bots that react to follows or comments, such as StreamElements, Tanuesa 3, Firebot, TriggerFyre, or OneComme plugins, can stop notifications after entering Shield Mode by refreshing the browser source in OBS.
If the streamer is overwhelmed and cannot stop the notifications, the moderator cannot stop them either, so be sure to let them know.

Anti-trolling measures outside of streaming

Post-processing for follow bot attacks

Twitch acknowledges that there are cases where follow counts increase unintentionally due to follow bot attacks. They also note that it is difficult to implement countermeasures against them.
https://safety.twitch.tv/s/article/Combating-Targeted-Attacks?language=en

If you are targeted by follow bots, you need to report the follow bots in bulk. By banning the relevant bots from the activity feed, the information remains in the bulk reporting tool in Moderator View.
In the bulk reporting tool, you can assign a ban reason to users banned for the same reason and report them to Twitch all at once.

Filtering by only the users you have banned will make the reporting process more efficient.

However, since there is a limit to the items that appear in the activity feed, such as channel points and Raid receipts, in addition to bot follows, if you do not act quickly, you will exceed the limit and the reporting process will become increasingly cumbersome.
If you are hit by bot attacks like follow bots, handle the post-processing quickly.

Making malicious URLs and words unpostable

Registering blocked words, which is often difficult to handle while flustered during a live stream.

Clicking the streamer's icon in the top left of the Moderator View will display a button to navigate to Moderator Settings.

You can access a portion of the Creator Dashboard, so open the Moderation Settings.

There is a section for Blocked words and phrases where you can add words to be blocked.
Strings that are part of a URL are also effective.
There are also privacy settings, and words set to private by the streamer will not be visible to moderators.
(For example, the beginning of a string for an emote of a streamer you dislike?)

Comment Management Section

Enabling/Disabling Channel Points

Moderators can change the status of Channel Points.
While you cannot toggle the visibility of Channel Points, you can pause and resume them.

Select Channel Points in the Reward Requests Queue, and
turn on the toggle switch at the top to pause redemptions.
It will display "Rewards are temporarily unavailable. Check back later."
and Channel Points cannot be redeemed.

Refunding Channel Points to Viewers

The Reward Requests Queue keeps a history of used Channel Points.

You can refund Channel Points by pressing the X button.

Confirming Channel Point Redemptions

The Reward Requests Queue typically keeps a history of used Channel Points.

Pressing the check button confirms the consumption of Channel Points.

Streaming Assistance Section

Pinning what the streamer is repeating

Create text for participation rules, event rules, or announcements and post it in the comment section.
You can pin that to the top of the comment section.

When you hover your cursor over it, a pin button will appear in the top right.
You can also pin comments made by others.
When you pin a message, it will remain displayed at the top of the comment section.
A window will appear allowing you to set a time or configure it to remain displayed until manually removed.

Doing this is incredibly helpful for the streamer.

When the stream screen and the Twitch category do not match

Due to factors like the number of monitors, it is very common for the streamer to be unaware of their current Twitch stream category, or for the category change to not have been applied even though they intended to change it.
Moderators can check the category from the Moderator View, but they cannot change it.

A stream where the category is Apex Legends, but the content is just chatting.

Only people with editor permissions and the streamer themselves can change the category.
Since moderators cannot do this, let them know via comments or other means.

When the stream screen and the title do not match

Streamers manually change their stream title every time.
It is often the case that they intend to change the stream title, but it has not been applied.
Moderators can check the stream title from the Moderator View, but they cannot change it.
Please check via comments or other means whether the stream screen matches the title, or if the stream title was successfully changed when they attempted to update it.

The stream title is displayed at the bottom of the video.

When the audio in the stream is strange

The volume balance in the stream is also manually adjusted by the streamer using OBS to match their game and voice chat environment.

It is extremely helpful to the streamer if you pay attention to the following two points:
・The streamer's microphone being muted
・The overall volume balance of the stream

While referring to the volume bar, check the following points and communicate them to the streamer as a moderator.

For streams on Twitch,
it is ideal for game audio, BGM, and voices to be heard clearly at 20% on the volume bar.
If you adjust everything to be heard clearly at 100% on the volume bar,
the volume of Twitch commercials will become abnormally loud,
which can cause you to lose valuable viewers.

Also, as shown in the post below, you need to adjust the volume levels for the stream audio as well.
Arranged in order of volume:
1️⃣ Streamer's voice
2️⃣ Voice chat audio
2️⃣ Game audio
3️⃣ BGM
Adjust them so they are balanced in this order.

Additionally, depending on the stream situation (for example, during in-game moments), the streamer may have reasons for not wanting BGM to play, so it is important to share that information with the moderators.

When a different screen is showing on the stream

A common streaming issue is when a different screen is accidentally displayed on the stream.

You can also watch the stream from the Moderator View.

When streamers are playing a game, they rarely check their own stream screen. (They cannot pay much attention to it.)

If you notice that the wrong screen is being displayed on the stream (for example, if an 'Away' screen or text is left on), let the streamer know immediately.

Screen switching errors are an important factor in determining the flow of a stream.
Since it is difficult for anyone other than the viewers to notice these mistakes, be sure to inform the streamer.

How to manage viewer participation streams in cooperation with the streamer

This is useful for managing viewer participation.
You can return points to viewers who have canceled their participation in a viewer participation stream.
Since it is listed, you can also check the status of the waiting list.

By creating channel points for participation requests, you can build a participation waiting system that both moderators and streamers can manage.
Viewers who have joined can press the check button, and viewers who have canceled their participation can press the X button to have their points returned.

Event Creation Section

Creating Predictions (Channel Point Betting) at the Streamer's Request

Moderators can create channel point bets on behalf of the streamer.
If a moderator creates a bet on behalf of the streamer, that moderator cannot participate in the bet.

You can create and manage predictions from the prediction management panel in the Moderator View.
When you press the 'Start Prediction' button, this screen will be displayed.
Enter the name of the prediction and the results for viewers to choose from,
and set the voting duration.
When you press the 'Start Prediction' button at the bottom right,
the channel point bet will begin.
It will be displayed to viewers as shown in this image.
The points lost by those who guessed incorrectly
will be distributed proportionally among those who guessed correctly.

Creating Polls at the Streamer's Request

You can create polls targeting viewers within the stream.
To create a poll, enter the command /poll in the chat box.

When you enter /poll and send it, a settings menu for creating a poll will open.

This is the settings menu for creating a poll.

Prepare the question and the answers for viewers to choose from,
and set the response time.
When you press the 'Start Poll' button,
it will collect poll responses for the specified amount of time.

When you press the 'Start Poll' button, the poll will begin for the viewers.

It will be displayed to viewers like this.


Conclusion

Here is a rough summary of what moderators can do in a streamer's comment section.
Rather than just acting on the contents of this Note on your own, it is highly recommended to read this note with the streamer to clarify exactly what they want to achieve.
Additionally, by having the streamer read this note, they can expand their options for stream moderation, which may be necessary for building a large community by providing countermeasures for stream titles or audio issues that often cause anxiety during broadcasts.
Everyone becoming proactive about the streamer and their content will likely create a positive trend for community growth!
Please make use of this to help your favorite streamers continue to enjoy streaming on Twitch for a long time!!

About the author of this note


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