[Reading Record -60] Habits of 'People Who Don't Make Mistakes' and 'People Who Do' at Work
Techniques for building a 'system' that reduces team errors to zero
Mistakes at work are often attributed to an individual's level of attention or personal qualities.
However, in the book 'Habits of "People Who Don't Make Mistakes" and "People Who Do" at Work,' it is organized as mistakes occurring not due to 'individual responsibility' but to 'flaws in the system'.
Mistakes made by subordinates can sometimes result in painful time loss for managers and lead to a decline in the productivity of the entire organization.
Habit formation is essential after all
The reason for this is often that 'not making mistakes' relies on personal effort, whereas, in reality, one must create a system where anyone assigned to the task can achieve the same level of accuracy... In other words, 'establishing habits that prevent mistakes' within the team is the shortest route to improving productivity. The author, Mihoyo Fujii, is a consultant who serves as the Representative Director of Business Plus Support Co., Ltd. After graduating from university, she worked in organizational revitalization training at a Sony-affiliated human resources development company. She is a professional who has provided training and consulting to approximately 1,100 companies to help people and organizations become prosperous and happy.
In this book, the differences in thinking and behavior between 'people who don't make mistakes' and 'people who do' are contrasted across the following seven chapters to provide guidance to the reader.
Chapter 1: Mindset
Chapter 2: Information
Chapter 3: Preparation
Chapter 4: Organization and Tidiness
Chapter 5: Communication
Chapter 6: Business Tools
Chapter 7: Ability to Notice
To escape the daily grind of being chased by work
If we focus on the role of a manager, it is more important to build a 'system where mistakes cannot happen' than it is to train 'people who don't make mistakes'.
There are limits to changing individual awareness, but if you make checking systems and communication rules a habit, mistakes across the entire team will decrease dramatically. By making the systematic habits explained in this book a common language for your team, you can help your team escape the 'daily grind of being chased'.
Reference Links
* Business Plus Support Co., Ltd. Official Website
* Amazon: Habits of "People Who Don't Make Mistakes" and "People Who Do" at Work