He who digs a grave for others digs two: Troubles between management and staff

He who digs a grave for others digs two

Troubles between management and staff are,

actually more often caused by misunderstandings

than by malicious intent.

For example,

I didn't hear about that.
Well, I thought I had told you.

The rules changed suddenly.
Changes were necessary because the company's situation changed.

The store manager said it was okay.
Headquarters says it's not allowed.

I think every company has had exchanges like this at least once.

To protect the company, management sometimes has to review rules
in line with sales and changes in the times.

Of course, managers are human too.

They can also fail to communicate, provide insufficient explanations, or make errors in judgment.

On the other hand, from the staff's perspective,
if something that was okay yesterday is suddenly forbidden today,
it is only natural to feel like you are being pushed around.

Therefore, I think it is difficult to reduce such troubles to zero.

That is precisely why it is important to
create an environment where it is easy to talk and consult with each other on a regular basis.

Standardize the company's communication methods.

Keep a written record of rule changes.

Align understanding so that what is said does not change depending on the supervisor.

Create an atmosphere where questions and concerns can be easily shared.

These small, consistent efforts
will help reduce troubles like 'I heard this' versus 'I didn't hear that'.

And even if trouble does occur,
the outcome can change significantly depending on the speed of the response and how things are communicated.

He who digs a grave for others digs one for himself.

"That person is at fault."
"The company is at fault."

Even if you keep thinking that way,
it is you yourself who will continue to harbor dissatisfaction.

Whether it is management or staff,
if you both just keep accumulating dissatisfaction, that stress will eventually come back to haunt you.

Therefore, communicate rather than blame.

Discuss rather than resent.

I believe that a company that does this will surely be a company that is loved for a long time.

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