True Stories! RemoteCall Customer Testimonials: What's it like to use a [Remote Support Tool]?
Everyone, how do you solve problems when you need someone's help in your daily life or at work? For example, "a sudden appliance breakdown...😭", "a sudden glitch in your favorite smartphone app...😨", or "a technical issue with your device at work...😰"! When you find yourself in a situation you can't solve alone, many of you likely contact the relevant help desk or department. In such cases, if the support side has a remote support tool installed, even if it's difficult to explain the situation over the phone or via email, or if it's hard to visit the site in person, they can instantly grasp the situation from anywhere and lead you to a solution.
What is RemoteCall?
So, suddenly! Do you know about "RemoteCall"?😃 It is a remote support tool that allows you to remotely connect to various devices in distant locations and check and support various troubles occurring on the customer's side in real-time through device screen sharing. You can grasp the situation on-site not only through the device screen but also through the smartphone camera, allowing for smooth problem resolution.
It is mainly used for customer support operations such as call centers and customer support centers, online business meetings, application support, and internal help desks. It allows operators (the support side) to quickly grasp and efficiently resolve situations that are difficult to convey over the phone (verbally) or via email.😉
Today, we asked customers who are actually using RemoteCall about the appeal of "why they continue to use RemoteCall" and heard their real voices!🔥
Real voices of companies using RemoteCall
We received various opinions from customer companies who love using RemoteCall through a survey, so we would like to introduce them😃!
ー Simple, convenient, and efficient!
Since the people receiving remote support have various age groups and IT skills in most cases, it is important that the operation is simple and easy to use!
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The procedure for remote connection is simple and easy to understand, so it is helpful to be able to guide even customers who are not good at operating IT equipment or elderly people easily.
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As a call center providing technical support, it is an indispensable presence in our work. No installation is required, so there is little burden on the customer side. It is simple and the processing speed is fast, making it efficient in every way, both in terms of time and space.
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I am in charge of internal help desk operations for a large company. While I used to go directly to that department to check one by one, now I can provide support remotely from my own seat, which is very efficient! The people receiving remote support seemed to have resistance at first, but now it has become a matter of course.
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Leading customer troubles (issues) to a smooth resolution is exactly what I believe leads to trust and confidence in our company. It also allows us to give the impression of being a "smart company that quickly solves problems remotely" without having to go directly to the site.
ー Increased efficiency reduces work stress and overtime
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It is an optimal business tool for improving work efficiency, which is indispensable for achieving work-life balance!
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I was constantly out in the field for development work, and I was consistently running out of time for my tasks. Since I started using RemoteCall, I can grasp situations quickly and accurately, and the reduction in travel time has created a much better working environment.
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As an endpoint engineer, I have to diagnose and provide troubleshooting support tailored to each customer's specific PC environment. Since my work requires actually seeing the PC on-site, if I didn't have RemoteCall, I would have had to travel to handle everything in person. RemoteCall saved me from a field-work nightmare I don't even want to imagine—it's a win-win for both me and the customer!
- Feature-rich and high quality
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The connection is smoother and more stable than other tools, with no interruptions! It's comfortable because there's less wasted time.
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It's convenient because I can connect not only from a PC but also from a mobile device. In addition to the intuitive UI, it's great that I can view dual-monitor connections on a single screen, and that zooming in, zooming out, and moving around the screen is so easy.
That concludes the real voices of customer companies currently using RemoteCall. 😄
Try RemoteCall for yourself!
Chosen by many companies for being safe, secure, and convenient,remote support tool“RemoteCall” — please give it a try! ✨
Click here to sign up for a free trial 👇