SYSTEM NOTICE

Auto translation by AI. Be sure, accuracy, nuances and authorial intent may not be fully reflected.
見出し画像

Learning LAB Profiles with AI (2)

In the previous article, we learned about the characteristics of three points—① Proactive/Reactive, ② Direction, and ③ Frame of Reference—with the help of AI.

In this article, we will consider examples of effective communication using influence language tailored to the other person's characteristics.


What is influence language?

Influence language refers to words that move the other person, tailored to their communication style. I asked AI to come up with influence language for each of the categories: ① Proactive/Reactive, ② Direction, and ③ Frame of Reference.

① Proactive/Reactive
Proactive: Takes action on their own, moves toward goals
Influence language: "Let's achieve ~," "Let's try something new"

Reactive: Thinks carefully and acts cautiously, problem-solving type
Influence language: "Let's avoid ~," "Let's solve the problem"

② Direction
Toward: Moves toward goals or ideals
Influence language: "Achieve ~," "Get ~"

Away From: Moves away from problems or issues
Influence language: "Avoid ~," "Escape from ~"

③ Frame of Reference
Internal: Decides based on one's own values or criteria
Influence language: "What do you think?," "Trust your own judgment"

External: Decides by prioritizing others' opinions or external information
Influence language: "According to experts ~," "This is a method practiced by many people"

😖 Examples of conversations where influence language is not used well

For example, let's assume you have the following colleagues.

  • Person A: ① Proactive, ② Toward, ③ Internal

  • Person B: ① Reactive, ② Away From, ③ External

  • Person C: ① Proactive, ② Away From, ③ Balanced

Suppose you provide feedback to each colleague to encourage improvements in their work. I asked AI to provide examples of conversations where influence language is not used well.

"Person A, there is something that concerns me about your recent work. I think you should listen to other members' opinions more and take action after careful consideration. From my perspective as your supervisor, your actions seem a bit too hasty. Could you try to align more with the team in accordance with company policy?"

・Even though they are Proactive, the phrasing suppresses action
・Even though they are Toward, the focus is entirely on pointing out problems
・Even though they are Internal, external evaluations and company policy are being forced upon them

"Person B, you should be able to come up with better ideas. Please decide for yourself and move forward. I think it is important to act while trusting your intuition without fearing failure. I trust your judgment."

・Even though they are Reactive, immediate decisions are requested without deep analysis
・Even though they are Away From, taking risks is encouraged
・Even though they are External, no concrete evaluation criteria or feedback from others is provided

"Person C, regarding the new project, let's consider it more carefully before starting. Your ideas are certainly interesting, but the risk of failure is too high. Let's analyze the details ourselves first, and then proceed gradually."

・Even though they are Proactive, there is an attempt to excessively limit their actions
・For the characteristics of Away From, the risks are further emphasized
・Even though they are Balanced, only the analytical aspect is emphasized

I see. It is easy to give this kind of feedback, but since it is the exact opposite of their respective values, it seems likely that Person A, Person B, and Person C would all think, "Why should I listen to you!"

😀 Examples of conversations where influence language is used well

Next, here are examples of conversations where influence language is used well.

"Person A, your proactive ability to take action is a wonderful strength. I have a proposal for you: I have an idea to further increase the team's overall results. I believe that with this approach, you could achieve over 30% efficiency improvement; what do you think? Specifically, by incorporating short, regular exchanges of opinions with team members, I believe you will have more information for your decisions, leading to better results. Could you let me know your plan for how you would like to achieve the goal using this method?"

・Proactive → Uses expressions that encourage autonomous action
・Toward → Shows concrete results and goals
・Internal → Leaves room for them to decide based on their own judgment

"Person B, having looked at your work analysis so far, I feel you have a very precise perspective. You are highly regarded by other departments as well. Regarding the project you are currently working on, I have a proposal that can utilize your analytical skills. There is a case study from another team that has already succeeded; would you like to think about an improvement plan together that minimizes risk while referring to that method? Let's start by examining the data and considering a way to proceed safely."

・Reactive → Emphasizes an analytical approach
・Away From → Presents options with low risk
・External → Presents external evaluations and successful case studies

"Person C, regarding the new project, I have high expectations for your proactive approach. Actually, there is a similar project case study that has already succeeded. While referring to that success pattern, how would you like to proceed? Of course, we need to proceed in stages while managing risks, but as a first step, let's start with the method you consider most effective. I think we can flexibly adjust our course depending on the situation. Please let me know your opinion."

・Proactive → Encourages autonomous action
・Away From → Shows successful case studies and proposes a phased approach
・Balanced → Presents multiple perspectives and acknowledges flexible responses

This allows for effective feedback tailored to the tendencies of the three individuals. Of course, in actual conversations, you will proceed while gauging the other person's reactions, but this approach is likely to reduce friction.

Summary: I was surprised by the evolution of AI!

I actively utilized AI to create this article, and I was surprised that AI is well-versed in LAB Profiles and can extract this much information with just very simple instructions.

I felt that self- and other-understanding programs like the LAB Profile had a high barrier to entry for practice after learning them, but by borrowing the power of AI, it seems possible to reasonably lower that barrier.

いいなと思ったら応援しよう!