What is the 'Surprising First Step' You Should Take for Internal DX and AI Implementation?

"We've been told to promote DX, but where should we even start?"
Such voices are constant in the workplace.

I hear these voices often in the field.
AI, ChatGPT, LLMs... There isn't a day that goes by recently without hearing these words. Even management has started asking, "Shouldn't we be utilizing AI too?"
However, the reality is that many people also feel that "AI seems somewhat difficult."
In fact, there are still quite a few people who think, "AI has nothing to do with our work."
But for those very people, there is something I want you to know: "NotebookLM".

🧠 AI is not just for special people

When people think of AI implementation, they tend to imagine large-scale, expensive projects, but NotebookLM is different.
This tool provided by Google allows anyone to easily create an "internal-only chatbot" that reads company documents and answers questions instantly.
Moreover, no special IT skills are required at all.
With drag-and-drop and a few clicks, a practical knowledge bot is complete.

💡 What you can do with NotebookLM

NotebookLM is useful for daily tasks in the following ways.

• Load internal manuals to get instant answers to "How do I do this again?"

• Consolidate frequently asked questions into an FAQ to reduce the burden of handling inquiries

• Employees can ask questions in a chat format as if they were searching, and access the information they need immediately

In other words, you can easily create a system that makes the "knowledge" scattered throughout the company available to all employees.

🧩 If you are a Google Workspace user, you can use it right away

NotebookLM is intended to be used in conjunction with Google Workspace.
If you have already implemented Gmail or Google Drive, you can try it immediately.
It is intuitive to use; just upload PDFs or internal documents to Google Drive.
After that, if you ask questions in a chat format, the AI will answer by citing the relevant sections.

🧑‍💻 Which departments is it suitable for?

It is particularly effective for departments that receive many internal inquiries.

• IT Department: VPN, system requests, troubleshooting

• Human Resources Department: Attendance, leave, various allowances, maternity/childcare leave, etc.

• General Affairs Department: Equipment requests, seating charts, visitor reception, etc.

For example, NotebookLM can automatically answer questions like these:
✅ "Where can I correct a time-clock error?"
✅ "What documents are needed to apply for a company smartphone?"
✅ "What is the submission deadline for maternity benefits?"
By having AI answer frequently asked questions instead of people having to respond every time, the burden on staff is reduced and employee self-resolution is promoted.

🤖 Minimal concerns about hallucinations

While 'incorrect answers (hallucinations)' are a common concern with tools like ChatGPT, NotebookLM is reliable in that regard.

• When answering, itclearly indicates which documents were referencedas the source

• Answers are based solely on the uploaded documents

• Because the 'basis' for the answers is clear, it can be used safely within the company

🌱 'Starting small' is perfectly fine

The beauty of NotebookLM is that itcan be introduced as a small start.

• First, test it with a single manual

• Trial implementation in a small department or team

• Pilot operation with about 5 employees

Since the barrier to entry is low, it is perfect for the IT department or DX team togive it a try.

🧭 The essence of DX is 'creating a system to utilize wisdom'

DX is not just about installing new systems. It is about
making better use of existing knowledge and information to change how we work. NotebookLM is a tool that
turns dormant internal information into a 'knowledge base'.

✅ Summary of NotebookLM use cases

• HR department's 'Internal Rules Q&A Bot'

• IT department's 'Common IT Questions Summary'

• General Affairs department's 'Equipment and Rules Support Bot'

📎 Next time: 'Let's actually build a chatbot'

Next time, I will introduce thesteps to actually build an internal chatbotusing NotebookLM. It is a simple process of just uploading a PDF. You can get started surprisingly easily.

💬 Tips for encouraging comments and actions

• ✔️ If you also supplement information on 'security and operations,' which the IT department and management tend to be concerned about, it will be easier to get internal approval.

• ✔️ Introducing 'recommended templates to try first' or 'FAQ templates' will make it more practical.

• ✔️ Clearly stating the contact point and procedures for consulting with DX personnel or administrators will make it easier for readers to take action.

💬 For those wondering, 'What should I do first?' regarding NotebookLM or AI implementation

We accept consultations regarding AI utilization and project management.
→ [Click here for the inquiry form]

We accept consultations regarding AI implementation and PM support.