Things I am mindful of when providing consultation services

I stepped into the world of comprehensive community support centers from being a ward nurse six years ago.

In the beginning,
I was told things like, "You should engage in a way that gently supports people when they are in trouble," and "Don't get too involved; you don't have the decision-making power."
But at the time,

I had no way of realizing the depth of those words.

However, recently I have come to understand the meaning of these words deeply,
and I have also come to realize that while it may seem obvious, it is not an easy thing to do.

When I am receiving consultations,
I often think, "This case follows this pattern," or
"It would be better if they did it this way."
There are so many moments like that.

Because I am a professional, I sometimes think I am doing them a favor by
explaining pathological knowledge, but...
The people seeking consultation don't really
ask for this kind of talk, and it doesn't stick in their minds either.
(*Note: This is different if there is an emergency!)

Conveying the answer the person themselves is hoping for accurately!
It is the person themselves and their family who propose and decide.
Explanation and consent, building relationships,
and the timing of intervention!

Also, for most cases,
it is better to have many people involved.
I am careful about creating an environment where they can be supported
by many professionals and local residents.

While thinking about these things over and over,
I provide support.
What each person is looking for is different,
and I have to change how I communicate as well.
Every single day, there is a vast amount to absorb.

Recently, the number of new consultations has been increasing.
The Obon holiday is also coming up! I'm sure there are many people who want to spend it at home...

May I be able to fulfill as many of their wishes as possible 𖤐