SYSTEM NOTICE

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Resilient Against System Failures! Why a Labor and Social Security Attorney Chose "Office Station Pro"

2026年1月26日 18:05

"If your main system went down right now, how would you explain it to your clients?"

A large-scale system failure hit the industry in 2023.
While many labor and social security attorney offices fell into chaos, one firm made the decision to "fully migrate."

In this article, we present a digest of the case study of Alpha Consulting, a Labor and Social Security Attorney Corporation.

Following troubles with their old system, why did this firm, facing doubts about their security structure and the pressure of accountability to their clients, choose "Office Station Pro" out of the many software options available, and how did it dramatically improve their operational efficiency as a result?

We delve into the behind-the-scenes deciding factors and concrete utilization techniques.

▽ Click here for the full case study

▼ Click here for a product introduction document you can read in 3 minutes

1. Transitioning to a robust foundation that fulfills "accountability"

When troubles occurred with the old system, the firm faced a crisis, including receiving notices from major and foreign-affiliated clients stating that "the use of the old system is prohibited from a safety perspective."

That is why the firm chose "Office Station Pro," which is operated on an AWS (Amazon Web Services) infrastructure and has a contract design where the vendor does not access the customer data area.

Three reasons for peace of mind that led to the adoption

Data Transparency: Terms of service where the vendor does not handle personal information or specific personal information.
Compliance with Guidelines: Clear policy presentation in line with the Ministry of Economy, Trade and Industry's "SaaS-compatible SLA Guidelines."
Flexibility in Linking with Other Companies: Can link with payroll systems that have acquired SOC 2, making it easier to provide proof of safety.

2. Significantly reducing the "explanation time" required for customer support

After the system migration, one of the biggest changes was the "reduction of the burden of explaining to clients."

Previously, it took a great deal of time to gather evidence-based answers to strict inquiries regarding security structures and sub-contracting. However, by placing the highly reliable "Office Station Pro" at the core, the time spent explaining safety aspects was significantly reduced. An environment was created where they could focus on their primary work of providing professional advice.

3. Promoting "paperless" operations and efficiency through account issuance

The firm standardizes "account issuance" when taking on new clients, utilizing it as the starting point for data collection.

Web-based payroll statements: Implemented for about 90% of advisory clients. The day-long task of handling paper statements has been significantly reduced.
Year-end tax adjustments and My Number collection: Moving these processes online has also improved convenience for advisory clients.
Rapid delivery of official documents: By utilizing the "Application Request Feature", documents are sent to clients immediately after issuance, enabling a swift response.

Furthermore, by introducing the educational support tool "Pro School," the firm visualizes staff proficiency, promoting improved configuration quality and overall office capability.

[To All Labor and Social Security Attorneys] For Safe and Efficient Office Management

We are distributing materials summarizing the "details of the security system" introduced in this case study.

If you are a professional looking to ensure full preparedness against system failures and further strengthen the trust of your advisory clients, please check the details below.