Noticing a 'Doctor's Subtle Sense of Unease'! Otonichi Wednesday: 'The Role of MRs in the AI Era' (16)

Turning a doctor's 'sense of unease' into the next question

In July, we have been thinking about how to gather and organize information for MR activities in the AI era.

This time, the theme delves a little deeper into the interview itself.

It is, how to perceive a sense of unease that the doctor has not yet put into words.

AI is excellent at summarizing questions that have already been articulated, organizing points of discussion, and finding answers. However, in the field during an interview, there are things that have not yet taken the form of a question.

A brief silence that remains after an explanation.

A short remark like, 'Hmm, that's the point.'

A reaction that seems like the same question as last time, but with a slightly different background.

These small changes cannot simply be entered into a search bar. The MR present at the scene needs to pause and confirm, 'What is it that the doctor is really concerned about?'

For example, suppose the doctor says, 'It's a bit difficult when explaining that to patients.'

Do you continue explaining the materials there?

Or do you take a step forward and ask,

'Is it difficult because there is too much information? Or is it difficult to confirm how the patient has received it?'

Or do you take a step forward?

Through this question, the real challenges of the clinical setting might come to light, such as 'Even if I can explain it, it's hard to know how much the patient has understood' or 'It's hard to grasp the hesitation of patients who don't ask questions.'

What is important is not for the MR to decide the answer. It is not to intervene in individual medical care, nor is it to guide the patient's choices.

It is to turn the doctor's sense of unease into a question that the doctor themselves can easily answer.

And after the interview, record not only the questions asked, but also where the doctor paused and what had not yet been put into words. That note becomes not just an activity report, but a blueprint for the next dialogue.

July 29, 1958, was the day the law leading to the establishment of NASA was signed. In space exploration as well, the accumulation of not overlooking small anomalies, recording them, and turning them into questions to be confirmed has led to safe decision-making.

So, what kind of reactions from doctors should MRs perceive as a 'sense of unease'?

And what words should you choose to turn your questions into natural inquiries without interrogating the other person?

In the audio, I will talk in more detail, including specific examples of questions and how to write notes you want to keep after the interview.