[Thought Memo] The job of translating between "Can you do it?" and "Can't you do it?"

In coordination work, I often act as a bridge between clients and engineers.

Engineers have various assumptions in their heads.
Sometimes they speak assuming that the other party understands those assumptions as well.

When that happens, even if I am listening, there are times when I don't know which part of the document they are talking about. For a client, it is even more so.

Conversely, clients often ask questions like this:
"In terms of whether this is possible or impossible, which one is it?"

However, for an engineer, this is surprisingly difficult to answer.
They have a sense that:
"It's not something that can be simply divided into possible or impossible."
"It changes depending on the conditions."
"I can't answer without confirming the prerequisites."

But what the client wants to know first is not the detailed conditions, but whether there is any prospect of it being done.

Since things will just run in parallel if we continue like this, I step in and translate it like this:
"In terms of whether there is absolutely no prospect, or if it is possible under certain conditions, which is it?"

Then,
"There are various conditions, but it's not impossible."
is sometimes the answer that comes back.

From there, I proceed by saying,
"Thank you. Then, please tell me those conditions."

Writing it like this makes the coordination work I do seem very simple. However, in the field, there is a fairly large gap in perception between this "Can you do it?" and "Can't you do it?".

The client's common sense.
The engineer's common sense.
The unspoken assumptions that lie between them.

Perhaps my coordination job is to gradually bridge that gap.

Not limited to work, for example, between a boss and a subordinate, parent and child, sales and development, or husband and wife and family, have you ever stepped in between someone and someone else and translated by saying,
"I think what the other person is trying to say is this."
?

I write briefly about things I've felt in daily life, things I've thought about at work, and things that caught my attention while reading articles or news. It is a free magazine that is light to read, but I hope that after reading it, you will think, "I see, that might be one way of looking at it."