The Recommendation for Immediate Responses: Techniques for Not Carrying the Burden Alone
When communicating via chat or similar platforms,
I sometimes feel a bit frustrated.
I just want to coordinate a schedule simply,
but I can't seem to get a reply...
I don't think it takes even five minutes to reply with schedule options,
so is there some kind of hurdle?
When plans aren't decided and wasted time passes,
I start to feel that this person is difficult to work with.
That is what I'm talking about today.
For capable people, 'immediate responses' are the norm.
There are many definitions of a capable person, but
just by responding immediately,you have the power to make people think,This person is amazing.
Even among clients, those who respond right away
・ Produce results more easily
・ Work quickly
・ Keep things moving smoothly
That is the impression they give.
'Immediate response' is a technique for not carrying the burden alone.
Immediate responses may seem to have great benefits for the other party,
but in reality, there are also major benefits for yourself.
・ Don't let work pile up
・ Finish things quickly and forget about them
・ Don't worry
Therefore,there is no stress.
Rather than aiming for perfection,
the stance of not carrying work alone.
That way, you can produce results faster, so it has higher value.
Pass the ball.
When working in a team,
immediate responses are the foundation.
Instead of carrying it alone,
share what you have done even if it is at an intermediate stage.
Passing the ball so the next person can move
maximizes team performance.
If you pass the ball, the next person will be in a state where they can make a decision.
Beyond that, whether the other party accepts the ball is up to them.
The ball might come back to you again, but
in the sense of not stopping the work,
passing the ball for now is the correct action.
Immediate response = A state where the next person can act (work proceeds smoothly)
No response = A state where you are carrying the burden yourself (work comes to a halt)
An "immediate response" creates a sense of security and trust.
You can confidently delegate work to someone who responds immediately.
They are also easier to consult.
Because you can anticipate the expected output,
it leads to a sense of security and trust.
An "immediate response" can sometimes even create a sense of awe.
Thinking, 'Surely they can't respond at this hour...'
If you ask a quick question in the middle of the night and
get an immediate response, solving the problem!
In such moments, you might even feel moved.
Simply by being quick to respond, your value jumps up many times over.
Are people who are slow to respond just overthinking?
I don't think being slow to respond means you can't do the work;
rather, I think it's because you are too smart and overthink things.
But by holding onto it, your value drops significantly.
If you are being labeled as someone who can't do the work
just because your responses are slow,
that is truly a shame.
A template for an "immediate response" you can do in 5 minutes
To achieve immediate responses,
it seems like a good idea to set standards for replying.
1. Acknowledge the current situation
"Understood regarding the matter of XX."
Just by simply replying with the content received,
a sense of security is created, knowing that you have properly read the content.
For chat, even just pressing a reaction button is a good first step.
2. Initial Response and Problem Recognition
If the content is easy to reply to, quickly convey the conclusion.
If issues remain, try something like this:
I think it's probably XX, but
I think I should check a little more...
If you cannot respond immediately,
I need to consider XX, so...
I currently think XX is the issue
and other ways to share the situation that you cannot respond right away.
This might require a bit of thought, but
・ First, decide on a direction
・ Grasp the essence of the problem
it is perfect for thinking training.
At this time, rather than giving reasons why you can't do it,
by showing your policy on how you intend to handle it,
you might get hints that lead to the next step from the other party, such as,
No, no, that's not necessary, just decide on XX.
This is also a technique to avoid carrying work alone.
3. Action Schedule
By indicating a schedule like, I will organize it and reply by XX,
the other party can wait with peace of mind.
Also, if the other party thinks they cannot wait that long,
Can you do it a little faster?
I want to decide by XX,
it becomes easier for them to say this, preventing work from stopping unnecessarily.
There are jobs that take time, but
if the expected completion time is not visible, people get frustrated.
While sharing the current status and direction,
I want us all to be able to work happily.
Don't bottle it up alone
Don't carry stress
That is what immediate response is for
Things that capable people do naturally
Basic actions of capable people
I want to make immediate responses popular.
This article was written by
Shigeki Kawahara, a Future Realization Partner who increases revenue pillars
https://mousoubiz.com/
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