Air conditioner unrepairable!! What a shame~!
The air conditioner that had been acting up for two weeks
has been diagnosed by the manufacturer as unrepairable!
That's how it turned out.
Well, I had imagined that might be the case, but
now that the verdict is actually in, it's a bit tough to take (lol).
Is the faulty part outside or inside??
When the repair person came and turned on the air conditioner,
today the timer lamp blinked three times.
Usually it blinks twelve times, though...
It has blinked three times occasionally in the past, but
it's almost always the twelve-blink pattern.
Apparently, the faulty part differs significantly depending on this difference,
and in the case of three blinks, it's likely an indoor unit circuit board failure.
What is the root cause of the circuit board failure?
Moreover, it's rare for the indoor unit's circuit board to break on its own,
and it's often the case that one of the multiple motors or sensors causes a short or other abnormality,
which then causes the circuit board to break.
When it blinks twelve times, there is a high possibility of an abnormality in the outdoor unit's circuit board.
Replacing both the indoor and outdoor unit circuit boards would cost about 60,000 yen,
and if you have to replace the motors and sensors too, it seems like it would take a lot of time and cost...
The repair person didn't seem to want to do it (well, that's how it goes, haha).
If you can't address the root cause,
there's a possibility that the same kind of failure will happen again.
With just the circuit board lamp status and voltage measurement,
I suppose this is all they can diagnose.
Deciding based on repair costs and how many more years it will last.
Even if it were to be revived this time,
the repair parts are already out of production,
so there might not be any parts in stock the next time it breaks.
Also, since it's impossible to predict when it will happen again,
I don't feel like repairing it.
I had thought that the upper limit I could spend on repairs was about 30,000 yen,
so I was able to make a clean break and give up.
What is conscientious service? (A business perspective)
I thought fault diagnosis involved
connecting a PC and extracting logs from the built-in CPU, but
it seems that is not the case
With only simple diagnostics and board replacement, it doesn't seem like it will be fixed easily...
that kind of atmosphere is drifting in.
This is a matter of the manufacturer's design philosophy and business strategy, so
there is nothing the service technician can do about it
Because they follow the manual and the service design is not great,
it is not very convincing from the customer's perspective
The repair technician is choosing their words carefully
while explaining the difficult situation regarding the repair
Yes, I understand, somehow,
because I am a former engineer!
Recent home appliances are not designed with the premise of being repaired
If it breaks, you just replace the whole board and that's it.
If the cause is outside the board, it is difficult to repair.
That is the feeling, orz
I reaffirmed that even for technical roles, this is an era where communication skills are required
Without rushing, slowly, we align our understanding.
The final decision is left to the customer
From the choice of words and
the way they handle the timing,
learning about modern communication was today's takeaway
The start of this was here,
Even to replace the air conditioner, it is hard to find an available technician for the installation
While I think about what to do during the hot season for a while longer,
I will dive into choosing the next model and holding a family meeting!
This article was written by
Future Realization Partner for Increasing Revenue Streams, Shigeki Kawahara
https://mousoubiz.com/
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