Let's Call People by Their Names

Hello. I am Zero.
My self-introduction would be long, so I have written it elsewhere.

I share things I practice and learn on a daily basis.

I previously wrote about what I teach new employees.

1. Greetings
2. Smiling
3. Calling people by their names

These are obvious things. However, aren't you bad at number 3, calling people by their names?

I am not good at it either. Since I believe it is important, I force myself to address people by saying their names, like 'Mr./Ms. [Name],'

However, saying 'Good morning, Mr./Ms. [Name]' or 'Hello, Mr./Ms. [Name]' still feels embarrassing no matter how much time passes.

Now, aren't these things happening?

Calling people 'Night shift staff' or 'Early shift staff',
or calling nurses 'Nurse' and rehabilitation staff 'Rehab' by their shift or job title.

Things that are often missed:
'Mr./Ms. [Name]'s family member.' 'Mr./Ms. Hasegawa's family member.'
'Mr./Ms. Tanaka's son.'

Do family members not have names?

If you just use their names, you won't know who they are.
That is true. It is common for them to have different surnames.

However, you can make it so you understand by saying, 'Mr./Ms. Kondo, Mr./Ms. Hasegawa's son, has arrived,' or 'Mr./Ms. Nakata, Mr./Ms. Tanaka's relative, has arrived.'

You can learn them while you are calling them that way.
The effort to remember is important.

Rather than as 'Mr./Ms. Tanaka's son',
I think you can hear their true feelings about care if you talk to them as 'Mr./Ms. Nakata'.

Let's try to remember the names of family members too.

Let's stop calling people by their job or shift titles.
The driver is not just 'the driver'.
He is Mr. Maeda.

The person cleaning is not just 'the keeper'.
She is Ms. Matsumoto.
*All names used are pseudonyms.

This is an industry issue.
More than anything regarding customer service,
people will be happy if you just do the obvious things obviously.

I am bad at remembering names.

A phrase often heard in the nursing care industry.
Nursing care is an industry that highly demands face-to-face communication skills.
If you know you're not good at it, just keep putting in the effort.
Keep training.

Even if you try desperately to remember and get the name wrong, no one will get angry, and they will laugh and forgive you.

Having an attitude like 'They're elderly anyway, so it's fine if I don't remember' will show through, so be careful.

Hello, Mr. Tanaka.
It's Nakata!! (Wait, that's backwards!!)
My apologies. Mr. Nakata.
*You just meant to say Mr. Nakata, who is Mr. Tanaka's relative, right?

Have a happy day today too.
Let's do our best.
See you later.