AcademyAI Support System: Meishun Gotanda Explains Post-Enrollment Engagement
Hello everyone.
I am Meishun Gotanda.
Today, I will talk specifically about AcademyAI's support system and how we engage with you after you enroll.
When considering an expensive school,
many people are concerned about
"whether they can still get advice after signing up."
If it were just about watching materials, there are times when you could proceed through self-study.
Even so, the reason for choosing a learning service
lies in having an environment where you can consult when you get stuck and apply what you learn to practical work.
AcademyAI also places great importance on post-enrollment engagement.
Today, I will talk specifically about our current basic support policy.
Support 1 | Consult on daily questions via LINE
Learning often stalls
when time passes without being able to resolve small questions.
At AcademyAI, as our current basic system,
we provide an environment where you can consult via LINE daily.
You can use it for questions like "Is this instruction correct?" or "What should I try next?"
Basic questions are also fine.
Just putting into words the parts you don't understand
makes it easier to organize where you are stuck.
What to tell us to make the most of LINE consultations
When asking a question, please include not only the name of the tool you used,
but also "what you want to do" and "how far you have gotten."
If possible, share the instructions you entered
and the situation on the screen you are having trouble with.
The more specific the information, the fewer exchanges you will need,
and the faster you can decide on the next action to try.
However, please refrain from sharing customer information or confidential company content.
Support 2 | Apply to practical work through individual meetings
For issues that are difficult to convey through text alone,
we will organize them together in individual meetings.
Currently, our policy is to set aside time to talkat least once a week,
depending on your progress and challenges.
The frequency of implementation will be adjusted based on your enrollment status.
In meetings, we don't just check progress;
we break down actual tasks and decide on the processes for using AI.
If necessary, we will share screens and operate together on the spot.
Three things to check in individual interviews
If you broaden the topic too much in every interview,
the next action tends to become ambiguous.
Therefore, we will first check the following three things.
What you've tried since last time: How far you actually progressed
Reason for stalling: Where you are struggling—operations, decision-making, or time
Next step until next time: Decide on one task to try next
Support 3 | Restructuring how to proceed when you get stuck
It is normal for anyone to stop learning or practicing
when their main job gets busy.
At those times, instead of blaming yourself,
we identify the reason for the stall and restructure the approach into smaller steps.
If you cannot find a block of time,
we break it down into tasks that can be tried in 15 minutes.
If the assignment is difficult, we go back to the previous step and review it together.
Increasing engagement is different from doing the work for you.
The support side provides organization and suggestions,
while we value the process of the student trying it out in their actual work.
Support 4 | Not ending learning based solely on deadlines
At AcademyAI, we currently
have a policy of not ending consultations just because of a deadline in our support.
The time required for understanding and practice varies from person to person.
Rather than cramming content in a short period,
we proceed while confirming that you can use it in your work.
Please check the support conditions before signing the contract
LINE response times, meeting frequency, and support scope
may need to be confirmed depending on your course plan and situation.
Before signing up, please check the available contact methods, expected reply times,
number of meetings, scope of consultations, and how pauses are handled.
It is important to verify specific conditions, not just words.
Summary
The basic support policy of AcademyAI
consists of the following four points.
Consult on daily questions via LINE
Apply to practical work through individual meetings
Restructure how to proceed when you get stuck
Do not end learning based solely on deadlines
Support is not intended to produce results on behalf of the student.
It is an environment for consulting, putting things into practice, and reviewing results together.
Please check the latest terms and conditions and make your decision only after you are satisfied.
Meishun Gotanda
Representative Director and President of Y's Inc.
In addition to working in web marketing, sales agency services, inside sales, and human resource development, he operates the AI training school "AcademyAI".
For those who want to know more about AcademyAI,
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