I sent my EIZO monitor in for repair and was very satisfied with the service

I have been using an EIZO FlexScan EV2485, but at some point, the movement of the included stand became stiff, so I sent it in for repair.

The symptom was that the stand's height adjustment felt heavier to move compared to normal.

I contacted support beforehand and, after receiving confirmation that it might be a malfunction, I applied for a repair.
By the way, I was informed that if negligence was found, it would be a paid repair, but since I had no recollection of such things, I requested it with the understanding that it would likely be free of charge.

Also, while it is possible to borrow a replacement unit during the repair, I had a spare monitor, so I did not request a replacement this time.

Once you apply for a repair, a dedicated cardboard box for the monitor arrives on the specified date and time, so
you just need to use that to pack it and send it by the scheduled pickup date.

In my case, looking at the repair report, the monitor arrived at the repair center the day after pickup, was repaired the next day,
and the schedule was that it was shipped from the repair center the following day and arrived by courier the day after that.

As for the repair, the defect in the stand was acknowledged, and it was replaced free of charge.
I was very satisfied with both the support and the speed of the response this time.

EIZO monitors may seem expensive, but I felt once again that they are well worth the price when you consider the quality and support.

* Postscript
I am currently using the 27-inch WQHD EV2760 as my main monitor.
I recommend it to those who are dissatisfied with Full HD resolution.
If you have room in your budget, the higher-end EV2781 model might be better.

* The links below use Amazon Associates