STORES Online Shop: From Order to Shipping | Summary of Procedures and Time Taken

Hello.
This is the administrative staff at Link Co., Ltd.

We opened an online shop on STORES called "Happy Present Coupon Mailing Service" and in this article, we will introduce our actual experience from receiving an order to shipping it.

• Specific procedures from order receipt to shipping

• Estimated time taken for each process

• Points to note for smooth workflow

We hope that by knowing the overall flow after receiving an order in advance, this will be helpful for those who want to start an online shop with STORES or are considering introducing it.

Please also refer to the experience article below for the procedures for opening a STORES online shop and our actual experience including the time taken.

Flow from order receipt to shipping and estimated time

STEP 1 Receive order email

⏱️Actual time taken: about 1 minute
When an order is placed, you will receive an order notification email.
Check the details from the "Order List".

STEP 2 Check order details

⏱️Actual time taken: about 1 minute
It's great that you can see the status at a glance on the order screen😊
Click on individual cases to check the details.

⚠️Points to note for smooth workflow: Status check

STEP 3 Check order contents and prepare products

⏱️Actual time taken: about 2 minutes

STEP 4 Print delivery note

⏱️ Actual time taken: about 2 minutes
Click the gear icon in the top right of the order details screen and click 'Output delivery note PDF'.

It seems you can also include a message.
Click 'Issue delivery note' and print it.

STEP 5 Packing and Shipping

⏱️ Actual time taken: about 5 minutes
Pack the items prepared in STEP 3 and the delivery note printed in STEP 4, then ship them.

At this time, be sure to keep a record of the inquiry number (tracking number).

The inquiry number is important information required for:
・Responding to customer inquiries about delivery status
・In the event of a delivery issue
It is essential information.

STEP 6 Shipping Notification

⏱️ Actual time taken: about 3 minutes
Click 'Enter' in the shipping section of the order details screen. Since we use Yu-Packet, I entered 'Japan Post: Yu-Packet' for the shipping method and the 'Yu-Packet inquiry number' for the inquiry number, then clicked 'Add'.

※ Adding this information is not mandatory, but we do it so that customers can wait with peace of mind.

Then,
The shipping section changed from 'Add to shipping completion email (Enter)' to...
Added to shipping completion email (Confirm content).

When you click 'Shipping complete', it switches to the order screen, and the status changes to 'Completed'.

I wonder how the shipping completion email is sent...

In that case, check theSTORES FAQ!

Q: [Shipping] Please tell me the content of the shipping completion email
contains an explanation of the email sender address and the email text that is actually sent.
~From STORES FAQ - Email text image~

⏱️ List of Actual Work Times

STEP 1 Receive order email: about 1 minute
STEP 2 Confirm order details: about 1 minute
STEP 3 Check order details and prepare items: about 2 minutes
STEP 4 Print delivery note: about 2 minutes
STEP 5 Packing and shipping: about 5 minutes
*Since we request a pickup, there is no time spent taking items to the post office
STEP 6 Shipping notification: about 3 minutes

Points for proceeding with work smoothly

1. Prepare a shipping checklist
   This helps prevent "forgetting to record inquiry numbers" and "missing communications."

2. Manage inquiry numbers in a list
   Managing them linked to order numbers makes handling inquiries smoother.

3. Send shipping notifications on the same day
   This not only leads to peace of mind but also helps reduce inquiries.

Summary

In my previous article about the STORES online shop opening experience, I concluded by hoping that "a day will come when I can share the process from order receipt to shipping, and my actual experience from sales to payment 😉." I am very happy to be able to write this article because I received orders shortly after opening the online shop.

After actually opening the online shop, there were many steps from order receipt to shipping, including confirmation, preparation, packing, shipping, and notification. However, I strive for smooth operations by organizing the flow and thoroughly managing tasks using work manuals and shipping checklists.

I hope this article will be of some help to everyone who wants to start an online shop with STORES, and to those who are considering introducing it.

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