[Omnidirectional Thinking Psychology] Wisdom Note (Ver.neo) Negotiation Techniques

─ Negotiation Techniques ─

In a discussion setting.

A Jewish proverb asks why we have only one mouth but two ears, and answers that it is because we must listen twice as much as we speak.
Conversation is a comprehensive skill of "listening, seeing, feeling, and adjusting."
Here, I will list thirty-six techniques that constitute the flow of conversation.

[Observation Category]
01. Timing Eye
A technique for reading timing. It is effective to urge a conclusion when the other party is impatient, and to ask follow-up questions when they are relaxed.

02. Person Reading Eye
A technique for reading psychology from the other party's actions. You can discern unconscious true intentions from crossed arms, checking a watch, or hand positioning.

03. Field Reading Eye
A technique for reading the influence of a place or space. It is important to be relaxed on your own field and to act cautiously on the other party's field.

04. Heart Listening
A technique for listening to what lies behind the words. Do not be misled by superficial words; infer the emotions and intentions in the background.

05. Gaze Observation
Read interest or rejection from eye movements and fixation time. If the gaze wanders, it may be a defensive reaction.

06. Pause Observation
Observe the length of silence or pauses. Silence is often a sign of thinking, not necessarily rejection or agreement.

07. Smile Judgment
Judge whether a smile is social or empathetic based on the angle of the smile and muscle tension.

08. Tone Sensing
Read psychological fluctuations from the pitch, speed, and rhythm of the voice. A disrupted tempo is a sign that emotions are moving.

09. Pressure Measurement
A technique for measuring the "pressure" hidden within statements. Even with a calm tone, an unyielding will may be included.

[Reaction Category]
10. Skillful Response Listening
Show understanding by paraphrasing and returning words. Backchanneling is a small form of approval and the first step in building trust.

11. Body Movement Listening
Convey understanding through nodding or posture. By nodding while looking at the other party, you give the impression that you are listening intently.

12. Echo Response
A technique of repeating part of the other party's words back to them. Natural echoing creates trust.

13. Information Mirroring
Lightly imitate the other party's vocabulary or way of speaking. A common rhythm is born, and a sense of closeness increases.

14. Empathy Phrases
Lower psychological walls with empathetic expressions such as "I understand," "Indeed," or "That's right."

15. Cushioning Words
Insert soft expressions before and after strong assertions. "A little," "Perhaps," or "As one option" are effective.

16. Reverse Listening
By intentionally asking back as if you misunderstood, the other party may reveal their true intentions while correcting you.

17. Gratitude Insertion
Express gratitude by saying "Thank you" at key points. This suppresses emotional friction and leaves a good impression.

18. Echoing Method
Adjust your voice tone to match the intensity of the other person's emotions and gradually calm them down.

[Leadership System]
19. Leading Induction
Set a destination for the conversation and naturally guide them toward an agreement. The key is induction, not presentation.

20. Hypothetical Induction
Present a hypothesis by asking, "What would you do if...?" to broaden the other person's thinking.

21. Pacing Technique
Synchronize by matching their speaking speed, breathing, and posture. This creates trust and a sense of security.

22. Focus Guidance
Narrow the topic down to one point to organize it. Focusing helps clarify the other person's thoughts.

23. Choice Induction
Maintain control while leaving freedom by asking, "Which do you prefer, A or B?"

24. Confirmation Bridge
Summarize and confirm at each key point. This prevents misunderstandings early on.

25. Information Lending
Disclose a small piece of your own information first to encourage the other person to disclose theirs. Trust is a two-way exchange.

26. Pivot Steering
When a conversation hits a dead end, restart the flow by saying, "Let's try changing our perspective."

27. Closing Key
A technique for ending. By drawing a line with "That's enough for today," you leave them with a sense of satisfaction.

[Adjustment System]
28. Temperature Adjustment
Adjust the heat of the conversation. Cool it down if it gets too heated, and encourage it if it sinks.

29. Lag Prevention
Insert a light question or laughter into stagnant air to restart the rhythm.

30. Distance Adjustment
Optimize the distance between you and the other person. Maintain a zone of trust while respecting their personal space.

31. Misunderstanding Mitigation
When misunderstood, do not argue; mitigate it by saying, "I apologize if that is how it was perceived."

32. Tension Release
Provide reassurance to a tense person by saying, "It's okay" or "Take your time."

33. Silence Law
In situations where emotions are running high, dare to use silence. Stillness restores calmness.

34. Lingering Impression
Leave a small affirmation at the end of the conversation. Phrases like "Please consult me again" are effective.

35. Recording Mindfulness
Take notes on key points on the spot. The other person will feel that the conversation has taken shape and feel reassured.

36. Reflection Cycle
Reflect after the conversation. Organize successes and areas for improvement to prepare for next time.

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