Thank you, Glo-Moba
I decided on short notice to go to Thailand starting tomorrow, so I ordered an eSIM from Glo-Moba today, but I intended to set the start date to 3/30, and
I accidentally set it for a month later on 4/30
......I am such a total idiot.
What a devastating mistake.
The automated confirmation email said, 'Thank you for your order!' and stated that they send QR codes urgently to those whose start dates are approaching, and if it doesn't arrive by the day before, to contact the customer center.
Fortunately, although today is Sunday, they are open until 11:00 PM.
It's only 4:00 PM right now! I can do this!
First, I sent a message via the inquiry form.
It said that for urgent matters, I should also contact them via LINE, so I sent the same message there as well.
Two hours passed without a response from either, so
I called the Glo-Moba customer center seven times.
However, I only got an automated voice message saying the lines were busy, and I couldn't get through at all 😂
Furthermore, when I checked the FAQ section on the Glo-Moba site,
even though it was a typo, it certainly falls under changing the application details... Is this a situation where I'll have to pay an extra 1,100 yen? *sob*
It's my own fault, so I have no choice.
Without giving up, I sent another message via the inquiry form and LINE,
writing, 'I am truly sorry for my mistake, but I really need to use it starting tomorrow, so please help me,' with all my hopes pinned on it.
Then, about 30 minutes later, I received replies from both!
The LINE message included polite words such as, "Thank you very much for contacting us via the inquiry form as well,"
and it also added,
"We will send you the QR code later today, so please wait a little while."
My sense of urgency must have come across...
I also received a reply via the inquiry form, and shortly after that, the QR code was sent to me...!
Thank you, GloMoBa!!!
Now I can go to Thailand with peace of mind😭
You might not make the same mistake as I did, but
everyone, please be careful
when entering the start date for your convenient eSIM.