Learning from how my daughter (2nd grade) encourages her younger sister

This is a heartwarming story about my two daughters.
Last night, something happened and my youngest daughter (in her final year of kindergarten) was crying,
and her older sister (2nd grade) encouraged her,
and I was very impressed by how quick and skillful she was.

I wanted to reflect on this and write it down before I forgot.

These sisters are two years apart and are always close; their communication is always heartwarming.

Younger sister: "... (crying) ..."
Older sister: "What's wrong? Are you okay? What happened?"
Younger sister: "~This and that happened~..."
Older sister: "I see, that must have been unpleasant."
Younger sister: "Yeah..."
Older sister: "Then, let's do ~ together tomorrow! Okay! Let's do this tomorrow!"
Younger sister: "Okay!"

While I was struggling to get her to stop crying,
the older sister appeared out of nowhere.
I was surprised by her quick, skillful move!

Of course, there was the existing communication and mood-shifting between the sisters, but I analyzed the technique my daughter (the older one) used so naturally.

1. First, listen and get them to talk
She first listened to find out what was bothering her.
After all, it doesn't work if you try to persuade or comfort them without knowing the content.

2. Empathize and agree
Regarding what she heard,she empathized by saying, "That must have been unpleasant."With these words,
you can feel her supportive attitude.I think it is important to listen and agree when communicating empathy and consensus. If you dismiss the content and try to persuade them with different words, it's counterproductive. I think the same applies to handling complaints.

3. Use forward-looking words and develop the conversation
After that, she shifted the situation at once by bringing up a topic that would allow them to walk forward together.
I realized that this is what it means to be forward-looking, to encourage, and to think positively.

Of course, it wasn't a deep topic, just a simple, everyday interaction between sisters, but
I was very, very impressed by the structure, the way she spoke, and the significance of the content.

I thought it was a communication technique that seems simple but is actually difficult.

It is said that when giving advice, parts 1 and 2 are sufficient.

"Listening and empathy,"
I want to be conscious of communication that values these.

Thank you for reading today as well.

The cute illustration of the sisters at the beginning was drawn by Wakana Kanaya. Thank you very much.

I'll post a few related articles from the past here.