DX failure begins with 'outsourcing everything.' How to 'let go' so your team can start running on their own
We spent so much money on this development, yet the team on the ground won't use it at all...
To managers and IT staff struggling with this, I always say the same thing: 'That might be because you outsourced your DX entirely.'
Many companies mistake DX for 'introducing IT tools,' handing over specifications to a vendor and calling it a day. However, true DX is about acquiring the power to 'keep changing your own business processes by yourselves.'
In this article, I will discuss what managers should 'let go' and what they should 'entrust' to their teams to make DX a success. I will talk about the 'right way to let go' so that your team can start running on their own.
1. Why 'outsourcing everything' strips the team of ownership
Ironically, a system built by an outside vendor begins to 'deteriorate the moment it is completed.'
Even though the situation on the ground changes daily, every minor fix requires getting a quote and waiting weeks. This leads the team to stop thinking, eventually concluding, 'Since we didn't build this, we have no choice but to put up with the inconvenience.'
This time loss caused by the 'game of telephone' and the helplessness of not being able to change things themselves drains the team's passion.
2. Three steps to 'letting go' so your team can run on their own
To make your team the protagonists, leaders need to practice 'strategic letting go.'
1. Let go of 'perfection' and release at '60 percent' Do not aim for a 100-point system from the start. By leaving room for the team to say, 'I want to fix this part,' you create the attachment that makes it 'their own tool.'
2. Let go of 'specifications' and increase 'dialogue' Stop communicating through thick specification documents and share the sense of speed by using no-code tools like kintone to fix screens on the spot.
3. Let go of 'control' and reward 'trial and error' Instead of saying 'build it without mistakes,' create an atmosphere where you say, 'Try as much as you want, and if it's hard to use, just fix it.' This sense of security accelerates the team's self-sufficiency.
3. In-house DX is by no means a 'lonely battle'
I don't want there to be a misunderstanding here: 'In-house' does not mean 'doing everything entirely by yourself.'
If you stop outsourcing while having zero expertise, you will only end up wandering aimlessly. What you need is not a vendor to do the development for you, but a 'training partner' (a companion) to help build your company's muscles.
Borrowing professional expertise while cultivating the ability to solve problems yourselves—this is the shortest route that in-house DX aims for.
The protagonist of DX is not the IT vendor, but your employees who face the business every day.
'We can make our company better with our own hands.' This sense of accomplishment is the greatest asset a company can have.
Why not start by feeling a little uneasy about the current form of 'outsourcing'? When you take back control, your organization's DX truly begins to move.
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Our team provides hands-on support from two perspectives to help companies become 'self-sufficient'.
■ Toward an organization that can solve its own on-site challenges Hands-on support for in-house system development using kintone: 'Naiseika DX' https://naiseika-dx.jp/
■ Mastering Generative AI as 'your own weapon' AI implementation and utilization support service: 'AI-GEM' https://aigem-dx.jp/
Even if you are at the stage where you 'don't know where to start,' please feel free to consult with us.
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