Rationality and Humanity

I suddenly wondered, what exactly is it that makes us human?

Lately, my X timeline has been filled with battles over the gains from gacha mechanics. Some argue that since the expected value has improved, it should be considered a good thing, while others claim it is a change for the worse because it makes for an unpleasant gaming experience.
To clarify my own stance while writing this article, I agree with the latter opinion. I feel like I've written about this before, but probabilistic correctness and emotional correctness are often different, and they can coexist. That said, in this particular case, I don't feel the positive gain in probability is large enough to compensate for the negative emotional gain, so my position is definitely on the side of the latter.
However, I want to reiterate that I do understand the rationality behind the former's argument.
Now that I've finished setting up my defenses, I'd like to get to the main point.
What I find most "incomprehensible" is the attitude of dismissing the other side's opinion as impossible to understand, regardless of whether one is for or against it.

Since that's hard to grasp, let me give an abstract example.
Over the past few days on X, there have been many players lamenting their crushing defeats in that particular gacha. This is unavoidable. It can happen at a certain rate according to probability theory, and their "personal" experiences cannot be denied. One cannot simply deny the act of lamenting that the gacha was better before the changes.
But here, some truly "rational" people appear.
They rationally argue to those lamenting, "That's just a streak of bad luck; the expected value is favorable, so I don't understand why you're complaining."
I truly cannot understand this.
Cases like this aren't limited to gacha. It's a common occurrence in any "scientific" discussion. If you claim not to be such a narrow-minded person, you should re-examine whether you have ever criticized or felt ill will from a "rational" perspective toward people who hesitated to get vaccinated based on their "personal" experiences.
Just to be clear, I went and got that vaccine right away, and I don't subscribe to any conspiracy theories about it. I apologize for repeating myself, but I just want to argue that personal experience and a rational perspective can always coexist. Having said that, I am merely asking if you have ever looked down on someone "rationally."

There is a lot of discourse suggesting that rationality is one of the pillars supporting humanity. To put it simply, it is the claim that rationality is one of the things that separates humans from animals. From this perspective, a rational human would seem to be a human-like human.
On the other hand, there are many who argue that being anti-rational—that is, following one's own experiences and intuition—is what constitutes humanity. This is the claim that rationality leads to the loss of human-like judgment, and that the essence of humanity lies in choosing to live as a living being rather than distancing oneself from a mechanical existence.
Having written this much, these claims are not mutually exclusive—meaning one is not right and the other wrong—but rather, they are likely both correct. As long as we live in society, we cannot be irrational beings. On the other hand, humans cannot continue to pursue only a rational way of being. Therefore, we must find a balance somewhere, but unfortunately, there are beings who lack that balance inhabiting the internet space. The "rational" human I mentioned in the abstract example is one such case. Naturally, the opposite, the "irrational" human, also exists in the internet space. So, can we say they are human-like?

I don't know.

In some ways they are very human, and in others they are truly inhuman.
Perhaps it is futile to try to think of humanity as a single factor. There are surely people who could talk about such topics endlessly. Such dialogues have surely been held since ancient times and will continue to be held in the future.
But the modern internet has the magic of the block button.
We voluntarily distance ourselves from troublesome people.
This might just be the proof of the humanity of modern mankind.