[Security Guard Training] Do you think 'pointing and calling is embarrassing'? That mindset leads to accidents.

When conducting security training, I feel that many people take pointing and calling very lightly.

'I can understand it without having to shout that loudly.'

'Is there any point when I'm the only one here?'

'It's embarrassing.'

I sometimes hear comments like these.

However, that mindset is extremely dangerous.

Pointing and calling is not something to be done just for show.

It is an essential basic action to prevent accidents, protect yourself, and gain the trust of clients.

When I was receiving training in cash transport and mechanical security, pointing and calling was thoroughly drilled into us.

At first, everyone finds it embarrassing.

Sometimes you are watched by those around you.

'Is it really necessary to go that far?'

Some people might think that.

However, there is meaning in doing it so thoroughly that it feels 'silly'.

For example, when receiving cash.

'Cash received, all clear!'

When locking a key.

'Locking confirmed, all clear!'

When operating a fire alarm receiver.

'Restoration confirmed, all clear!'

By voicing each item and pointing at it to confirm, you can strongly imprint the awareness of 'having confirmed' onto your brain.

Humans act based on assumptions.

'I think I checked it.'

'I'm sure I closed it.'

'I believe I counted it.'

These 'assumptions' cause accidents.

Pointing and calling exists to reduce those assumptions.

Furthermore, pointing and calling has a deterrent effect.

It conveys to those around you that 'this person is reliably following the established procedures.'

At sites handling cash, it also helps prevent fraud.

In facility security, it gives customers a sense of security.

In traffic guidance, it enhances coordination between team members.

In other words, pointing and calling is not just for your own sake.

It is also a message to those around you that 'I am following the basics.'

As a manager observing the field, I feel that guards who perform basic actions carefully have fewer major mistakes.

Conversely, those who skip the basics, thinking 'this much is fine,' have more instances of missed checks and missed reports.

In the world of security, those who can thoroughly follow the basics are trusted.

It is a job where people who can reliably continue doing the same thing every day are valued more than those with flashy skills.

Pointing and calling is a representative basic action of that.

'It looks stupid, so I won't do it.'

It is not.

It is precisely because you do it so thoroughly that it seems silly that you prevent accidents and earn the trust of your clients.

This is my belief after having been involved in the security industry for many years.

You cannot entrust important work to someone who takes the basics lightly.

That is why I intend to continue conveying the importance of pointing and calling in my training.