Why Do We Get Frustrated with AI? The Psychology of Human Relationships to Solve "Instructions Not Getting Through"

*This article was written by AI.

"You sometimes get frustrated with AI, don't you?"

Recently, more people are using AI like ChatGPT in their work and daily lives.
However, many people harbor a secret stress.
That is, "frustration with AI."

"It doesn't return the answer I expected."
"It's faster to do it myself than to correct it over and over."
"Why can't it understand such a simple thing?"

Even though you started using AI because you thought it was convenient, you find yourself complaining to the screen before you know it...
Actually, this is a state where you are "fighting with AI."

Why do we get so frustrated with AI? If you unravel the cause, you can see the "psychology of human relationships" lurking in our brains, rather than a problem with the latest technology.

1. The Brain Bug That Causes Frustration with AI: "The Illusion of Transparency"

The biggest reason we get frustrated with AI lies in our brain's cognitive biases (thinking distortions).
In psychology, this is called the "Illusion of Transparency."

The illusion of transparency is a psychological phenomenon where you assume that "what you are thinking and the nuance you are seeking should be transparent to the other person even without putting it into words."

This often happens in human relationships, too.
"You should understand this much without me saying it."
"Usually, you'd read the room, right?"
This is a communication mismatch.

Because AI speaks fluent Japanese, we unconsciously expect it to "read" our intentions and context just like a "veteran human staff member." This is a bug in the brain.

However, AI does not have the brain function to read human "common sense" or "the atmosphere of the situation."
The "hidden intention" you didn't put into words is as good as non-existent to AI.
Because your expectations are too high, your brain creates stress (frustration) because you feel betrayed.

2. AI is a Very Serious Newcomer Who "Only Acts According to Words"

So, what is the mechanism of AI's "brain" (from a neuroscience perspective)?

AI is just predicting and outputting the "word with the highest probability of following next" from a vast amount of past data.
In other words, it has no emotions or malice, and is trying to respond 100% faithfully to the words in the prompt (instruction) you entered.

To use an analogy, AI is a "super serious newcomer staff member who takes words literally but cannot read the room."

Suppose you ask a newcomer, "Think of a nice travel plan by tomorrow."
The newcomer is serious, so they think desperately, but they don't know your "budget," "who you are going with," or that "you like hot springs."
As a result, they bring you a completely off-target plan, and you are disappointed, thinking, "They aren't very thoughtful."

This is not the newcomer's fault; the cause lies in how the instructions were given.
The trick to using AI is exactly the same as this.

3. Human Relationships and AI Will Change Dramatically! Tips for "Instructions That Get Through"

The solution to eliminating fights with AI and not wasting your precious time (life investment) is simple.
It is to express the "destination (goal)" and the "path you want it to take (rules)" as a set.

In psychology, it is known that when people are given specific roles or conditions, their performance improves dramatically. The same is true for AI.

• ❌ Frustrating instruction (prompt): "Write a nice article about how to use AI"

• ⭕ Effective instruction (prompt): "You are a professional psychology writer. For AI beginners, please explain 3 tips on how to use AI to eliminate frustration, using specific metaphors, in about 1000 characters."

What do you think?
Just by narrowing down the conditions like this, that clueless newcomer will transform into a "super assistant" that you won't even recognize.

This is not limited to AI.
Even with family, subordinates at work, and friends, by standing on the premise that "the other person won't guess what I'm thinking" and conveying requests specifically, the stress in daily human relationships will decrease surprisingly.
The hints for living a "good life" with a light body and mind are hidden in how you interact with AI.

[Consultation from Aira] Tell us everyone's "AI Incident Reports"!

Today, I am looking for episodes with AI that made everyone laugh in the comments section!

• "When I asked for a secret ingredient for curry, it told me to put in 3kg of chocolate 🤣"

• "When I finally praised it by saying 'Thanks as always, you're a big help,' it suddenly started giving excellent responses!"

And so on, any small episode is fine.

Your comment (experience) will lead to new "realizations" or learning (modeling) for someone else reading this article.
Let's create a fun "AI Instruction Manual" together! I'll be waiting in the comments section.

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