Non-sales staff should acquire sales skills

Day 3 of Special Week.

Today, we are talking about sales.

Those who possess sales skills are strong in both their professional and private lives.

Those who do not know sales will be killed by sales.

I have used strong words, but I truly mean it.

Non-sales staff, in particular, should acquire sales skills to live strongly.

This is because the sales process—consisting of "ice breaking," "hearing," "proposal," "product explanation," and "closing"—can be applied to both work and private life.

By the way, I will briefly supplement only the parts of the process that need it.

Ice breaking

Easing the other party's tension or wariness (e.g., livening up the atmosphere with common topics or softening the mood with personal topics).

Closing

Concluding a contract with a customer (also includes telling them to give you a decision by a certain date and setting a decision date).

For example, if you think about it in terms of work, it can be used by HR when conducting interviews.

In the case of HR

▼ Immediately after the interview starts, perform ice breaking to soften the atmosphere. ▼ Hear about the job seeker's background, work history, and motivation for applying. ▼ Explain the company, the job, and the benefits (product explanation). ▼ Propose what you would like them to do and what they can do if they join the company. ▼ If they pass, set a date for accepting the job offer and perform closing.

Furthermore, it can also be used in administrative work. It can be utilized when proposing to a supervisor or the sales staff you work with during a meeting that "the current method is inefficient."

In the case of administrative work

▼ Start the meeting with ice breaking to soften the atmosphere. ▼ Hear about the purpose and background of why the current method is being used. ▼ Propose a new method. ▼ Explain the content of the change and the benefits of changing (product explanation). ▼ Perform closing regarding the decision date for whether or not to make the change.

For example, in your private life, you can use them in dating. Let's consider the case of planning a date with someone you are interested in.

In the case of dating

▼ Use icebreakers to lighten the mood.
▼ Ask about their likes, hobbies, and places they want to go.
▼ Propose a date plan.
▼ Explain the benefits (product description).
▼ Close the deal on the date.

It's something like this. It might have felt a bit forced, but if you have sales skills, you can move conversations forward smoothly.

Just knowing that salespeople conduct business negotiations in this flow allows you, as the person being sold to, to prepare countermeasures, if you will.

By acquiring sales skills, non-sales staff can steer the flow of conversation toward the outcome they want to achieve. When you are being sold to, you can also read what they are trying to do and respond accordingly.

People who have experience in sales possess these kinds of skills.
Non-sales staff should definitely acquire sales skills.

There are countless books and columns on sales, so make time to learn.

I will introduce some easy-to-start books at the end.