How to deliver difficult feedback in English? Techniques for giving feedback without damaging relationships

You have to provide
difficult feedback
to subordinates or colleagues.

When that happens, how
do you communicate it?

In your effort to avoid hurting them,
have you ended up making
the essential point vague?

This happened when I was
in a management role at a foreign-owned company.

I held a meeting with a foreign subordinate
to encourage improvement.

I was considerate of him and
gave my feedback in indirect English.

However, at the end of the meeting,
I was stunned by
what he said.

"Thank you for
the praise.
So, there is no problem
with my current approach, right?"

My Japanese-style consideration
was received
simply as praise.

In an international business environment,
you cannot expect people to
"read between the lines and act."

No, you must not have expectations.

Even if it is a harsh fact,
point it out clearly.
That is true sincerity.

However, it is not about
simply being cold and
pushing them away.

What is useful here is
the world-standard method known as

the sandwich technique

.

It is a technique of
sandwiching difficult feedback
between positive words.

As a survival skill for
business English,
I will introduce
concrete steps.

1. Positive introduction

I appreciate
your hard work.
(I appreciate your
hard work every day)

First, firmly acknowledge
the other person's
daily efforts.

2. Present specific actions and
results

The wrong data
caused a delay in production.
(The incorrect data
led to a production delay)

This is the most important part.

The person may not be
aware
of their own mistake.

What was the problem?
-> Data error

What was the impact?
-> Production delay

Clearly communicate these two things
as a set.

By presenting specific facts,
you prevent excuses
and make them realize
the seriousness
of the situation.

3. Expectations for the future

I believe you can do it.
(I believe
you can do it)

End on a positive note
to
maintain
motivation.

By simply using this template
to communicate,
you can ensure behavioral change
without damaging
the relationship.

There is no need
to look for perfect grammar
or clever
expressions.

Fit it into the template
and communicate simply.

That will be your
survival strategy
to protect yourself.

Try putting this into practice
starting today.

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