[30-Day OJT Note | Day 3] How and When to Reach Out
For those who, once accustomed to their work at a dispatch site, were told to "teach the new temp" and ended up having to do everything on their own.
This is written for you, who may feel anxious because you have nothing to compare your methods against to see if you are doing it right.
One of the common concerns I hear regarding OJT is,
"I don't know when to reach out."
Reaching out too much or too little can hinder the other person's growth.
1. Reaching out at the start
Just saying a few words before starting a task creates a sense of security.
• "Let's work on this together today."
• "I'll let you handle this partway for now."
These opening remarks have the effect of sharing the "direction."
2. Reaching out during work
When a newcomer is working silently,
you might wonder if you should reach out.
The basic rule is to be conscious of "stopping points."
• When a document is finished
• When a data entry task is at a stopping point
• Right after hanging up the phone
If you reach out at these short intervals and ask, "How is it going so far?"
conversation will naturally emerge.
Also, finding ways not to interrupt their concentration is important.
I set up a "mini-meeting" once a day, around 3:00 PM.
By conveying questions and notices all at once during this time,
you won't disturb their concentration.
Especially when working as a team, sharing information here is efficient.
3. Reaching out for reflection
Always add a few words after the work is finished.
• "You were able to do this much."
• "It would be easier to do it this way next time."
• "Would you like to try doing it on your own today, or
would you like to do it while reflecting together?"
• "It's okay to just do as much as you can today."
With these "words of reflection," the other person can proceed to the next action with peace of mind.
4. Be careful of "one-sided reaching out"
If you only pile on instructions like "Do this" or "Do that next,"
your reaching out will sound like "orders."
It is important to observe the other person and turn it into a conversation by mixing in questions and confirmations.
Summary for today
• Be conscious of reaching out at the start, during work, and during reflection
• Asking "How is it going so far?" at stopping points creates conversation
• Utilize a once-a-day "mini-meeting" to avoid interrupting concentration
• During reflection, "giving choices" or "reassuring words" are effective
• Mix in questions and confirmations instead of one-sided instructions
Thank you for reading until the end.
✨ Day 3: The third step, getting into the rhythm!
However, don't push yourself; "taking a break" is also part of moving forward.
📖 Previous article →I thought about "people who have resistance to being taught."
▶ Next article →I will think about "how to deal with someone who has a bad attitude when being taught."
In this series, I have compiled 30 days' worth of small tips useful for daily OJT.
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