The Mystery of How I, with ADHD, Became the Top Salesperson at a Jewelry Store

I used to work at a jewelry store. Only for three months. I quit because I get bored easily, of course. Though that wasn't the only reason...

Well, today I'm going to talk about that.

When I first started, I was such an idiot that I couldn't explain the loan terms. I'd call the manager as soon as a contract was needed. That kind of person.

But for the two months after my probationary period, I was the top salesperson.
Thinking about it now, it makes no sense.

Why was I selling so much???

Until recently, I couldn't understand it either.
So I asked Chappy about it.

My customer service style was like this,

If a man was standing in the engagement ring section, normally, you might ask,

'Are you looking for a gift?'

But I wouldn't ask that. I'd start with the weather.

'What's the weather like outside right now?' (It was a jewelry store in a shopping mall.)
Just like a middle-aged lady.

If it was raining, I'd say this:
'What!? It's raining!? I left my laundry out!'

Thinking about it now, it feels like, what was I talking about?
I was talking about laundry to someone who came to look at engagement rings.

But strangely, it allowed me to start a conversation.
The weather is a universal remedy!

And I ask, "It must be tough with the rain, are you meeting someone today or something?"

I ask.

Then they say, "Actually, for my girlfriend..."

and they tell me.

I love those moments.
"Oh? Could it be? 🤭❤️"
I was a total neighborhood auntie. I was 23 at the time.

I understand it now.

The customer is here to look at rings.
But what they are really looking at isn't the ring, is it?
It's the look of joy on her face beyond that.

There was also this person. Someone who came for days on end.

They come today. They came yesterday. They come again.

My colleague talks to them.

I watch.

It wasn't that I was free. It was my job. (Probably)

What is this person looking at?
Thinking only about that, I would wipe the display case.

Wiping it is also part of the job.

And then I realize, ah, this person.

It's not just about the rings. I'm thinking about how everything goes together.

Of course, if someone approaches you saying, 'That's so cute, isn't it?', you're bound to be annoyed.

They aren't looking at the jewelry itself;
they are in the middle of imagining themselves wearing it.
Rather than just trying it on, I show them how it coordinates...

Also, there were customers who couldn't decide between a 400,000 yen item and a 700,000 yen item. High-ticket items are tricky.
One wrong move and you sell neither. So, I bring out a 200,000 yen item.

However, it can't just be anything.

It has to be something that suits them. Their outfit. Their vibe. The way they speak. The items they were looking at.

I take all of that into account and bring out something I think they'll 'love'.

And somehow, they end up choosing it.

When you change your initial approach,
the sense of relief is palpable, and the atmosphere shifts.
Then they start choosing. They start talking to you.

There are sales quotas, but that's fine.
What I loved was the look on their face at that moment.

'Does this suit me?'

That look.

A little embarrassed, but with their cheeks lifted.
Their eyes are already looking toward the future.

The look of joy on her face.

A reward for herself.

The day of the proposal.

The view beyond that.

When I told Chappy about how I sold things,

“Weren't you helping them choose rather than selling them a product?”

I see.

That felt strangely right.
I thought I was selling jewelry.

But it seems that wasn't the case.

“What you were looking at wasn't the jewelry. It might have been the view that person was seeing in their future.” by Chappy
They sure know how to say cool things (lol).

It took 20 years for me to be taught something like that.

It was actually super embarrassing to put this out there... since there are so many sales pros around (lol) 😂
But since this is a story that continues after this, I decided to share it (lol).