AmazonConnectServiceLinkedRolePolicy

Description: Allows Amazon Connect to create and manage AWS resources on your behalf.

AmazonConnectServiceLinkedRolePolicy is an AWS managed policy.

Using this policy

This policy is attached to a service-linked role that allows the service to perform actions on your behalf. You cannot attach this policy to your users, groups, or roles.

Policy details

Policy version

Policy version: v55 (default)

The policy's default version is the version that defines the permissions for the policy. When a user or role with the policy makes a request to access an AWS resource, AWS checks the default version of the policy to determine whether to allow the request.

JSON policy document

{
  "Version" : "2012-10-17",
  "Statement" : [
    {
      "Sid" : "AllowConnectActions",
      "Effect" : "Allow",
      "Action" : [
        "connect:*"
      ],
      "Resource" : [
        "*"
      ]
    },
    {
      "Sid" : "AllowDeleteSLR",
      "Effect" : "Allow",
      "Action" : [
        "iam:DeleteRole"
      ],
      "Resource" : "arn:aws:iam::*:role/aws-service-role/connect.amazonaws.com/AWSServiceRoleForAmazonConnect_*"
    },
    {
      "Sid" : "AllowS3ObjectForConnectBucket",
      "Effect" : "Allow",
      "Action" : [
        "s3:GetObject",
        "s3:GetObjectAcl",
        "s3:PutObject",
        "s3:PutObjectAcl",
        "s3:DeleteObject"
      ],
      "Resource" : [
        "arn:aws:s3:::amazon-connect-*/*"
      ]
    },
    {
      "Sid" : "AllowGetBucketMetadataForConnectBucket",
      "Effect" : "Allow",
      "Action" : [
        "s3:GetBucketLocation",
        "s3:GetBucketAcl"
      ],
      "Resource" : [
        "arn:aws:s3:::amazon-connect-*"
      ]
    },
    {
      "Sid" : "AllowConnectLogGroupAccess",
      "Effect" : "Allow",
      "Action" : [
        "logs:CreateLogStream",
        "logs:DescribeLogStreams",
        "logs:PutLogEvents"
      ],
      "Resource" : [
        "arn:aws:logs:*:*:log-group:/aws/connect/*:*"
      ]
    },
    {
      "Sid" : "AllowListLexBotAccess",
      "Effect" : "Allow",
      "Action" : [
        "lex:ListBots",
        "lex:ListBotAliases"
      ],
      "Resource" : "*"
    },
    {
      "Sid" : "AllowCustomerProfilesForConnectDomain",
      "Effect" : "Allow",
      "Action" : "profile:*",
      "Resource" : [
        "arn:aws:profile:*:*:domains/amazon-connect-*",
        "arn:aws:profile:*:*:/domains/amazon-connect-*",
        "arn:aws:profile:*:*:/templates*"
      ],
      "Condition" : {
        "StringEquals" : {
          "aws:ResourceAccount" : "${aws:PrincipalAccount}"
        }
      }
    },
    {
      "Sid" : "AllowCustomerProfilesListOperations",
      "Effect" : "Allow",
      "Action" : [
        "profile:ListRecommenderRecipes",
        "profile:ListAccountIntegrations",
        "profile:ListDomains"
      ],
      "Resource" : "*",
      "Condition" : {
        "StringEquals" : {
          "aws:ResourceAccount" : "${aws:PrincipalAccount}"
        }
      }
    },
    {
      "Sid" : "DenyCustomerProfilesForConnectDomain",
      "Effect" : "Deny",
      "Action" : [
        "profile:CreateDomain",
        "profile:UpdateDomain",
        "profile:DeleteDomain",
        "profile:CreateEventStream",
        "profile:DeleteEventStream",
        "profile:DeleteWorkflow",
        "profile:DeleteProfileKey",
        "profile:UntagResource",
        "profile:TagResource",
        "profile:CreateIntegrationWorkflow"
      ],
      "Resource" : "arn:aws:profile:*:*:domains/*"
    },
    {
      "Sid" : "AllowAppIntegrationsForConnectEnabledTaggedResources",
      "Effect" : "Allow",
      "Action" : [
        "app-integrations:GetDataIntegration",
        "app-integrations:ListDataIntegrationAssociations",
        "app-integrations:CreateDataIntegrationSchedule",
        "app-integrations:StartDataIntegrationExecution",
        "app-integrations:ListDataIntegrationExecutions",
        "app-integrations:GetDataIntegrationExecution",
        "app-integrations:ListDataIntegrationSchedules",
        "app-integrations:UpdateDataIntegrationSchedule",
        "app-integrations:GetDataIntegrationSchedule"
      ],
      "Resource" : "*",
      "Condition" : {
        "StringEquals" : {
          "aws:ResourceTag/AmazonConnectEnabled" : "True"
        }
      }
    },
    {
      "Sid" : "AllowWisdomForConnectEnabledTaggedResources",
      "Effect" : "Allow",
      "Action" : [
        "wisdom:*"
      ],
      "Resource" : "*",
      "Condition" : {
        "StringEquals" : {
          "aws:ResourceTag/AmazonConnectEnabled" : "True"
        }
      }
    },
    {
      "Sid" : "DenyWisdomForConnectEnabledTaggedResources",
      "Effect" : "Deny",
      "Action" : [
        "wisdom:DeleteAssistant",
        "wisdom:DeleteKnowledgeBase"
      ],
      "Resource" : "*",
      "Condition" : {
        "StringEquals" : {
          "aws:ResourceTag/AmazonConnectEnabled" : "True"
        }
      }
    },
    {
      "Sid" : "AllowListOperationForWisdom",
      "Effect" : "Allow",
      "Action" : [
        "wisdom:ListAssistants",
        "wisdom:ListKnowledgeBases"
      ],
      "Resource" : "*"
    },
    {
      "Sid" : "AllowKMSListRetirableGrants",
      "Effect" : "Allow",
      "Action" : "kms:ListRetirableGrants",
      "Resource" : "*",
      "Condition" : {
        "StringEquals" : {
          "aws:ResourceAccount" : "${aws:PrincipalAccount}"
        }
      }
    },
    {
      "Sid" : "AllowPutMetricsForConnectNamespace",
      "Effect" : "Allow",
      "Action" : "cloudwatch:PutMetricData",
      "Resource" : "*",
      "Condition" : {
        "StringEquals" : {
          "cloudwatch:namespace" : "AWS/Connect"
        }
      }
    },
    {
      "Sid" : "AllowSMSVoiceOperationsForConnect",
      "Effect" : "Allow",
      "Action" : [
        "sms-voice:SendTextMessage",
        "sms-voice:DescribePhoneNumbers"
      ],
      "Resource" : "arn:aws:sms-voice:*:*:phone-number/*",
      "Condition" : {
        "StringEquals" : {
          "aws:ResourceAccount" : "${aws:PrincipalAccount}"
        }
      }
    },
    {
      "Sid" : "AllowCognitoForConnectEnabledTaggedResources",
      "Effect" : "Allow",
      "Action" : [
        "cognito-idp:DescribeUserPool",
        "cognito-idp:ListUserPoolClients"
      ],
      "Resource" : "arn:aws:cognito-idp:*:*:userpool/*",
      "Condition" : {
        "StringEquals" : {
          "aws:ResourceTag/AmazonConnectEnabled" : "True"
        }
      }
    },
    {
      "Sid" : "AllowChimeSDKVoiceConnectorGetOperationForConnect",
      "Effect" : "Allow",
      "Action" : [
        "chime:GetVoiceConnector"
      ],
      "Resource" : "arn:aws:chime:*:*:vc/*",
      "Condition" : {
        "StringEquals" : {
          "aws:ResourceAccount" : "${aws:PrincipalAccount}",
          "aws:ResourceTag/AmazonConnectEnabled" : "True"
        }
      }
    },
    {
      "Sid" : "AllowChimeSDKVoiceConnectorListOperationForConnect",
      "Effect" : "Allow",
      "Action" : [
        "chime:ListVoiceConnectors"
      ],
      "Resource" : "arn:aws:chime:*:*:vc/*",
      "Condition" : {
        "StringEquals" : {
          "aws:ResourceAccount" : "${aws:PrincipalAccount}"
        }
      }
    },
    {
      "Sid" : "SESPermissionsForManagingReceiptRules",
      "Effect" : "Allow",
      "Action" : [
        "ses:DescribeReceiptRule",
        "ses:UpdateReceiptRule"
      ],
      "Resource" : "*",
      "Condition" : {
        "StringEquals" : {
          "aws:ResourceAccount" : "${aws:PrincipalAccount}"
        }
      }
    },
    {
      "Sid" : "SESPermissionForManagingConnectProvidedSESIdentity",
      "Effect" : "Allow",
      "Action" : [
        "ses:DeleteEmailIdentity"
      ],
      "Resource" : "arn:aws:ses:*:*:identity/*.email.connect.aws*",
      "Condition" : {
        "StringEquals" : {
          "aws:ResourceAccount" : "${aws:PrincipalAccount}"
        }
      }
    },
    {
      "Sid" : "SESConfigurationSetPermissionsForSendingEmail",
      "Effect" : "Allow",
      "Action" : [
        "ses:SendRawEmail"
      ],
      "Resource" : "arn:aws:ses:*:*:configuration-set/configuration-set-for-connect-DO-NOT-DELETE",
      "Condition" : {
        "StringEquals" : {
          "aws:ResourceAccount" : "${aws:PrincipalAccount}"
        }
      }
    },
    {
      "Sid" : "PassRoleToSESForReceiptRuleManagement",
      "Effect" : "Allow",
      "Action" : [
        "iam:PassRole"
      ],
      "Resource" : [
        "arn:aws:iam::*:role/service-role/AmazonConnectEmailSESAccessRole"
      ],
      "Condition" : {
        "StringLike" : {
          "iam:PassedToService" : "ses.amazonaws.com"
        }
      }
    },
    {
      "Sid" : "AllowSocialMessagingOperations",
      "Effect" : "Allow",
      "Action" : [
        "social-messaging:SendWhatsAppMessage",
        "social-messaging:PostWhatsAppMessageMedia",
        "social-messaging:GetWhatsAppMessageMedia",
        "social-messaging:GetLinkedWhatsAppBusinessAccountPhoneNumber"
      ],
      "Resource" : "arn:aws:social-messaging:*:*:phone-number-id/*",
      "Condition" : {
        "StringEquals" : {
          "aws:ResourceAccount" : "${aws:PrincipalAccount}",
          "aws:ResourceTag/AmazonConnectEnabled" : "True"
        }
      }
    },
    {
      "Sid" : "AllowRetrievalOfWabas",
      "Effect" : "Allow",
      "Action" : [
        "social-messaging:ListLinkedWhatsAppBusinessAccounts"
      ],
      "Resource" : "*",
      "Condition" : {
        "StringEquals" : {
          "aws:ResourceAccount" : "${aws:PrincipalAccount}"
        }
      }
    },
    {
      "Sid" : "AllowRetrievalOfWhatsAppTemplates",
      "Effect" : "Allow",
      "Action" : [
        "social-messaging:GetWhatsAppMessageTemplate",
        "social-messaging:ListWhatsAppMessageTemplates"
      ],
      "Resource" : "arn:aws:social-messaging:*:*:waba/*",
      "Condition" : {
        "StringEquals" : {
          "aws:ResourceAccount" : "${aws:PrincipalAccount}",
          "aws:ResourceTag/AmazonConnectEnabled" : "True"
        }
      }
    },
    {
      "Sid" : "AllowMobileTargetingOperationsForConnect",
      "Effect" : "Allow",
      "Action" : "mobiletargeting:SendMessages",
      "Resource" : "arn:aws:mobiletargeting:*:*:apps/*",
      "Condition" : {
        "StringEquals" : {
          "aws:ResourceAccount" : "${aws:PrincipalAccount}"
        }
      }
    },
    {
      "Sid" : "AllowPollyActions",
      "Effect" : "Allow",
      "Action" : [
        "polly:ListLexicons",
        "polly:DescribeVoices",
        "polly:SynthesizeSpeech"
      ],
      "Resource" : [
        "*"
      ]
    }
  ]
}

Learn more